Circle of Care, Toronto: Improving Customer Service with Demand Response Scheduling, Routing and Dispatching Software
Company Size
1,000+
Region
- America
Country
- Canada
Product
- TripSpark
Tech Stack
- Browser-based Dispatch Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Fleet Management
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Circle of Care is a community-based non-profit registered charity that has been serving Toronto and area residents since 1974. Dedicated to supporting the independence and quality of life of individuals in their homes, Circle of Care helps clients live healthier, happier, and longer lives. The agency’s 500 staff and more than 300 volunteers offer a wide range of home support and community programs, including homemaking and personal support, social work services, Meals on Wheels, transportation, and a day program for seniors with dementia. The organization respects privacy, cultural diversity, and the unique needs of each client, ensuring safety and dignity in all their services.
The Challenge
Circle of Care, a community-based non-profit organization in Toronto, faced challenges in managing its transportation program efficiently. The organization needed a solution to streamline and simplify requests for information and trip booking. Additionally, they aimed to improve customer service and increase the passengers per hour ratio by updating schedules in real-time on the day of service.
The Solution
Circle of Care implemented TripSpark for Demand Response Management to address their challenges. TripSpark is a browser-based dispatch software that streamlines and simplifies requests for information and trip booking. The software allows for real-time updates to schedules on the day of service, enhancing the efficiency of the transportation program. The solution was fully funded by the Jewish Foundation of Greater Toronto and supported by Ontario’s Central Local Health Integration Network and UJA Federation of Greater Toronto. By using TripSpark, Circle of Care can manage its demand response operations more effectively, from call taking to dispatching.
Operational Impact
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