Circle K Stores Finds New HR Efficiencies and ROI through Business Process Management (BPM)
Company Size
1,000+
Region
- America
Country
- United States
Product
- Intellect BPM platform
Tech Stack
- Oracle HCM (PeopleSoft)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Retail
Applicable Functions
- Human Resources
Services
- System Integration
About The Customer
Circle K Stores, Inc. is a leading convenience store operator in the United States. Established in the 1950s, the company operates thousands of sites across the country. Over the last 10 years, Circle K Stores has seen tremendous growth in both store locations and employment. The company's Human Resources department supports applicant tracking for just under 500 job applications per day, or nearly 200,000 applications annually. Beyond applicant tracking, Circle K’s HR department is responsible for the hiring, onboarding, promotion, counseling, transferring, and when instances warrant, termination across its workforce of more than 25,000 store employees.
The Challenge
Circle K Stores, a leading convenience store operator, was struggling with outdated HR processes and rigid technology. The company was experiencing high employee turnover and its HR department was responsible for tracking nearly 200,000 job applications annually. The company's HR processes were not easily adaptable to changing business needs and were not integrated with other departments and systems. The company was looking for a new platform to modernize its HR applicant tracking, onboarding, and employee lifecycle management processes.
The Solution
Circle K Stores chose the Intellect BPM platform to modernize its HR processes. The platform was chosen for its configurability, robust forms development and workflow tools, ease of use, ability to handle differing requirements across divisions, transaction tracking, light infrastructure footprint, rapid development, and integration with existing HR systems. Using the Intellect BPM platform, Circle K Stores was able to automate processes and workflows that are fully integrated with Oracle HCM (PeopleSoft), its HRIS, and securely delivered with integrated enterprise-level security.
Operational Impact
Quantitative Benefit
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