Case Studies > Chubbies Scales their Business with NetSuite + RF-SMART

Chubbies Scales their Business with NetSuite + RF-SMART

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

NetSuite
RF-SMART

Tech Stack

NetSuite
RF-SMART

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Digital Expertise

Technology Category

Functional Applications - Inventory Management Systems
Functional Applications - Warehouse Management Systems (WMS)
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Apparel
Retail

Applicable Functions

Warehouse & Inventory Management
Business Operation

Use Cases

Inventory Management
Warehouse Automation
Supply Chain Visibility

Services

System Integration
Training

About The Customer

Chubbies is a dynamic clothing brand known for its weekend-centric apparel, aiming to bring the 'Friday at Five' feeling to everyone. With a strong presence in eCommerce, retail stores, and wholesale distribution, Chubbies has experienced rapid growth. However, their legacy systems, including QuickBooks, Excel, and an order management system, were unable to keep up with their expanding business needs. This led to a realization that an integrated warehouse management solution was necessary to support their growth and improve operational efficiency.

The Challenge

Chubbies, a rapidly growing clothing brand, faced significant challenges with their legacy systems, which included QuickBooks, Excel, and an order management system. These systems required extensive manual data entry and were not scalable to accommodate their expanding business. The lack of an integrated warehouse management solution led to issues such as improper receiving against transfer orders, inaccurate inventory counts, and a lack of visibility into inventory discrepancies. Chubbies' leadership recognized the need for a more robust and integrated solution to manage their inventory and streamline their operations.

The Solution

To address their challenges, Chubbies implemented NetSuite to achieve an integrated purchasing strategy and provide transaction-level detail. However, they also needed a solution to manage their inventory effectively. Based on recommendations from NetSuite and other customers, Chubbies chose RF-SMART for inventory management. RF-SMART provided Chubbies with true insight and control over their inventory, which was crucial for their continued growth. The implementation of RF-SMART was straightforward, with a basic bundle installation and comprehensive training for employees. RF-SMART is now used across Chubbies' retail stores for inventory management, including receiving and stock counts. The solution has enabled employees to receive replenishment orders while the store is open and make necessary inventory adjustments in NetSuite. This integration has significantly improved inventory accuracy and visibility, allowing Chubbies to save time and labor previously spent on manual data compilation.

Operational Impact

Employees save time with automatic inventory adjustments via RF-SMART, eliminating manual data compilation.
Full physical inventory counts are completed monthly for each retail store, with quicker and more accurate counts.
Store managers have increased accountability and visibility into inventory counts, leading to better confidence in inventory numbers.
The corporate team benefits from enhanced visibility and transparency into inventory, which was not possible with the old systems.
Chubbies can now provide clear answers to any inventory-related questions, thanks to the detailed insights provided by RF-SMART.

Quantitative Benefit