Nuvolo > Case Studies > Chevron's Transformation of Global Facilities Maintenance and Vendor Management

Chevron's Transformation of Global Facilities Maintenance and Vendor Management

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Technology Category
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Facility Management
  • Maintenance
Use Cases
  • Asset Health Management (AHM)
  • Asset Lifecycle Management
Services
  • System Integration
  • Training
About The Customer
Chevron is one of the world’s leading integrated energy companies, constantly working to provide reliable, affordable and ever-cleaner energy for millions around the world. They believe in the power of human ingenuity to lead us to a brighter future. They are innovators, right down to the facilities maintenance and workplace solutions that support their global offices. The division that handles Chevron’s workplaces is known as CEMREC, Chevron Environmental Management and Real Estate Company. They are responsible for managing a vast portfolio of buildings across the 47 countries where Chevron operates–1,282 buildings, to be exact. This group has a mission to improve the quality of facilities maintenance for their businesses worldwide by making their vendors trusted partners.
The Challenge
Chevron, a leading integrated energy company, manages a vast portfolio of 1,282 buildings across 47 countries through its division, Chevron Environmental Management and Real Estate Company (CEMREC). Initially, Chevron employees at each location were supporting their own workplaces. However, as the building portfolio grew, they implemented an integrated workplace management system (IWMS) to better support work order management and understand how their buildings operate. Unfortunately, each building operations team customized the IWMS to fit their work processes, making it impossible to do upgrades and improvements, and more importantly, business analytics. Chevron needed a better way of handling facilities operations that offered flexibility, scalability, and functionality to create the platform they envisioned for the future of their changing workplace.
The Solution
Chevron, with the help of Deloitte consulting services, adopted the Nuvolo Connected Workplace platform, which they named OMNI. OMNI captures all location, work, and asset data. Chevron transformed facilities operations with OMNI by leveraging an API architecture so vendors could 'plug in' to their system and processes, standardizing data and work across all facilities, and ensuring they own all the data captured. They created a standard technical interface (API) that allows vendors to “plug in” their maintenance management tools. Supplier onboarding or vendor switching is now done by unplugging one and plugging in another. Chevron also operates eight smaller locations with internal staff, not vendors. OMNI allows internal operations to use the Nuvolo product. Whether work is done internally or by a vendor, all data has the same appearance, making it one dataset for business analytics.
Operational Impact
  • The adoption of the OMNI platform has brought about significant operational improvements for Chevron. The technical interface (API) that third-party vendors are connecting to is bi-directional, so Chevron can see everything happening in real-time. They can monitor the quality and time it takes for service calls, see problem areas quickly, fix any operational issues with speed, and improve overall work performance. They've created dashboards with complete visibility of supplier performance, allowing them to trust the supplier is managing their work correctly. They even designed a workflow to send out a client survey to rate the work performed by the vendor. The platform also allows Chevron to maintain a central and accurate database of all work and assets, which is crucial for business analytics and decision-making.
Quantitative Benefit
  • Lower costs due to increased vendor data visibility and reduced training costs
  • Higher service quality due to real-time monitoring of service calls and work order progress
  • Easy and cost-effective vendor switching

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