Cher-Ae Heights Casino Upgrades Technology with Agilysys Solutions Suite
Company Size
1,000+
Region
- America
Country
- United States
Product
- InfoGenesis POS
- rGuest Analyze
- rGuest Pay
Tech Stack
- Point-to-Point Encryption (P2PE)
- Tokenization
- EMV-ready payment devices
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Cher-Ae Heights Casino is a tribal casino property owned and operated by the Cher-Ae Heights Indian Community of the Trinidad Rancheria. Located just five minutes off Highway 101 in Trinidad, the casino offers several dining options, including the Sunset Restaurant, the Sunrise Grill, and the Seascape Restaurant, all with stunning views of the shore. The property also features the Firewater Lounge, a premier nightspot with nightly events and frequent UFC fight showings. The casino is committed to providing an exceptional guest experience while ensuring compliance with industry standards and improving operational efficiency.
The Challenge
It was important to the management team at Cher-Ae Heights to be EMV and PCI compliant while adding flexibility with deeper insight into operations. When looking for new technology for the property, they found that the innovative solutions from Agilysys met their demands to replace a longtime competitive solution. The casino needed to streamline food and beverage operations, secure guests’ financial data, and provide real-time, detailed key performance metrics to eliminate the need for manual reports and spreadsheets.
The Solution
The casino will secure guests’ financial data with rGuest Pay, while InfoGenesis POS will help optimize food and beverage operations and deliver an exceptional guest experience. rGuest Analyze will allow management to utilize POS data to provide key operational insights and act on them in real-time to boost profitability and improve efficiency. InfoGenesis POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. rGuest Analyze is a business intelligence solution that allows managers to identify key performance metrics and act on the insights in real-time to boost profitability and optimize operations. rGuest Pay is a payment gateway solution that enables complete and secure payment processing, leveraging validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices.
Operational Impact
Quantitative Benefit
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