AuraQuantic > Case Studies > Certero's Rapid Digital Transformation with AuraQuantic

Certero's Rapid Digital Transformation with AuraQuantic

Technology Category

Platform as a Service (PaaS) - Application Development Platforms
Robots - Autonomous Guided Vehicles (AGV)

Applicable Industries

Automotive
Finance & Insurance

Applicable Functions

Maintenance
Procurement

Use Cases

Leasing Finance Automation
Vehicle Performance Monitoring

Services

System Integration

About The Customer

Certero is a vehicle financing company founded in April 2019 in Quito, Ecuador. It is backed by the Vázquez Group and the Baca Group, both of which have extensive experience in the automotive sector. Certero has made a significant impact on the market for the sale of new and pre-owned vehicles with its programmed purchase system. This finance formula enables customers to plan the purchase of their future vehicle by paying a fixed monthly fee without interest. The company offers its customers a wide catalog of vehicles, including 15 prestigious brands. The programmed purchase system has proven popular among all customers, especially those between the ages of 24 and 40, who most frequently seek economic financing systems.

The Challenge

Certero, a vehicle financing company based in Ecuador, had quickly gained a solid market position with its programmed vehicle purchase system. However, the rapid growth of the company necessitated the implementation of business process management (BPM) software to streamline workflows, provide real-time visibility and control over processes, and digitally manage the large volume of documentation generated by the company. The main goals identified by Certero were related to the digitization and automation of all document processes related to data input, generation of electronic documents, digital signatures, and alerts. The company also aimed to offer real-time traceability of the daily activities carried out by the staff, thereby improving vehicle delivery times and increasing customer satisfaction. Reducing the volume of operational work and achieving effective process execution in the shortest time possible and with the fewest number of resources were other major goals set by the company.

The Solution

After identifying and analyzing the challenges, Certero decided to implement the AuraQuantic BPM platform. The entire automation project, including the analysis, implementation, integration, maintenance, and support, took a total of six months. The automation was divided into two major stages. The first stage included the automation of three processes: Credit Qualification and Approval Services, Vehicle Allocation, and Customer Service for incidents and suggestions. These processes are now fully operational and optimized. The second stage involved the integration of the automated processes with the ERP system. This stage was completed in a month. The flexibility of the AuraQuantic platform allows for modifications to the processes, thus achieving continuous improvement as the market evolves and the company’s needs change.

Operational Impact

The implementation of the AuraQuantic business process automation platform has generated significant benefits for Certero, especially in the areas of finance, customer service, and operations and adjudications. The platform sends alerts and notifications related to different processes, automates tasks, and provides improved access to data and documentation for efficient case management. This high level of automation has resulted in greater agility for case management, improved internal communication, increased control and transparency of processes, reduced human errors, and guaranteed compliance with all regulations and regulatory requirements. The control and prompt response to customer complaints and suggestions were other improvements experienced after the implementation of the AuraQuantic platform. Based on the excellent results obtained from the first three digitization projects, Certero continues to digitize business processes and optimize existing applications in a faster and more flexible way.

Quantitative Benefit