Fulcrum > Case Studies > Celerity Telecom Case Study

Celerity Telecom Case Study

Company Size

200-1,000

Region

America

Country

United States

Product

Fulcrum

Tech Stack

Mobile forms apps
Offline mapping

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Telecommunications

Applicable Functions

Field Services
Maintenance

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services
System Integration

About The Customer

Celerity is a telecom contracting company that designs, builds, and services fiber optic and wireless infrastructure. They are the primary medium for communication and data transfers in the world today. They have engineered thousands of miles of fiber optic infrastructure for telecommunications and utility companies as well as educational and governmental organizations. Their seasoned professionals use the most current equipment, making Celerity a premier provider of OSP engineering, aerial and underground construction, splicing and testing services, and next mile wireless networks.

The Challenge

Celerity, a telecom contracting company, was facing a challenge with their data collection and storage methods. Their field technicians and engineers were collecting massive amounts of data while conducting route maintenance, inspections, and feasibility studies for their customers. However, their manual collection and storage methods were becoming too time-intensive. They needed a digital platform that would enable them to collect and store data all in one central location. They were looking for a scalable and customizable solution. They tried a few different mobile forms apps, but they were not worth their time or effort due to the price point.

The Solution

Celerity decided to implement Fulcrum, a mobile forms app that is not the cheapest but provides the best value for money. Fulcrum was chosen for its responsiveness to Celerity's needs, its support for offline mapping, and its ease of use. Fulcrum allows Celerity to import their existing maps for their field technicians to follow, a critical feature for their route maintenance tasks that can span long distances. The ease of use of Fulcrum was also a key factor in its selection, as it makes it as easy as possible for field technicians to use.

Operational Impact

Field technicians are spending less time in the office and more time on field tasks.
Data sharing has become easier with Fulcrum, with multiple ways to export the data.
Customers are impressed with the way data is being presented to them.

Quantitative Benefit