CEA Study Abroad Boosts Productivity and Streamlines Operations with Revenue.io
Applicable Industries
- Education
Services
- Training
About The Customer
CEA Study Abroad is an international education partner that offers students the opportunity to intern or study abroad in one of 23 locations worldwide. They work with a variety of educational institutions to provide these opportunities. CEA has a large team of employees who work with hundreds of different students, striving to provide a top-notch experience for every student. They faced challenges with their previous CTI system, which led them to seek a new vendor, eventually choosing Revenue.io for its robust features and fast implementation.
The Challenge
Cultural Experiences Abroad (CEA) is an international education partner that provides students with opportunities to intern and study abroad. They were facing issues with their existing CTI system and were in the process of exploring new vendors. The existing system had separate systems for dialing, text messaging, and call recording, which led to confusion among agents who had to use different numbers for calling and texting. This inefficiency resulted in agents wasting hours each week leaving repetitive voicemail messages. Furthermore, the sudden shift to a remote working model in 2020 due to the pandemic added to the challenge. It was crucial for agents to stay connected to vital prospect data while logging key data points in Salesforce, all while working remotely.
The Solution
CEA opted for Revenue.io as their new vendor, attracted by the fast implementation timeline, robust feature set, and metrics that Revenue.io provided out of the box. The features of the RingDNA Global Communications Hub, such as Voicemail Drop, DialNext, and call logging, saved CEA representatives a significant amount of time. The transition to a remote working model in 2020 due to the pandemic was made smoother by Revenue.io, which allowed CEA representatives to shift to a work-from-home environment without the need for any additional software. Looking ahead, CEA plans to leverage Revenue.io to enhance coaching, given the importance of providing a top-notch experience for every student and ensuring consistency in advising.
Operational Impact
Quantitative Benefit
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