Case Studies > Case Study Supply Chain Risk Management

Case Study Supply Chain Risk Management

Company Size
1,000+
Country
  • United States
Product
  • riskmethods
Tech Stack
  • SaaS
  • Cloud-based
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Analytics & Modeling - Real Time Analytics
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Life Sciences
  • Pharmaceuticals
Applicable Functions
  • Logistics & Transportation
  • Procurement
  • Quality Assurance
Use Cases
  • Supply Chain Visibility
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
West Pharmaceutical Services, Inc. is a pharmaceutical packaging and delivery company based in Pennsylvania, serving a global market. They supply various sectors of the life sciences industry through an extended supply chain critical to their success. The company has evolved in its approach to supply chain management, recognizing the importance of connecting their value chain from customers through suppliers. Dr. Carsten Meissner, Director of Global Supply Chain Management for Standards and Improvements, has been instrumental in driving this transformation, focusing on both the big picture and the supply chain itself.
The Challenge
Historically, risk management at West Pharmaceutical Services was embedded in each corporate function, providing a segmented view of risks and potential impacts. The company recognized the need to connect their value chain from customers through suppliers, which required a global scope and increased complexity. Dr. Carsten Meissner was tasked with focusing on the processes and structures to manage the supply chain, emphasizing the importance of a big picture view to identify unmitigated threats. West needed a solution that could integrate with existing systems and processes, provide robust databases, and be easy to implement and use.
The Solution
West Pharmaceutical Services decided to engage riskmethods, a SaaS, cloud-based Supply Chain Risk Management solution, to better understand threats in their supply chain. They evaluated several competing solutions, focusing on robustness of available databases, ease of implementation and usage, and the ability to complement existing processes. riskmethods was implemented at West in only 4 days, with minimal resource effort and no implementation project team. The solution provided automated, data-substantiated alerts and risk scorecards, enabling West to transition from a manual to an automated approach to risk management. This allowed them to prioritize risks more efficiently and increase their lead time for decision-making.
Operational Impact
  • riskmethods empowered members of the supply chain team by providing 24/7 automated monitoring with proactive alerts and risk scorecards.
  • The solution enabled West to view information graphically at a high level and drill down into detailed risk profiles.
  • riskmethods increased the lead time for West to make decisions in response to rising or materialized risks.
  • The solution helped West transition from a manual to an automated approach to risk management, particularly with regard to financials, natural events, compliance issues, sanctions regimes, labor strikes, and political instability.
  • Usage and application of riskmethods are increasing within West, including in purchasing, as clients demand higher quality, price, and delivery timing specificity.
Quantitative Benefit
  • riskmethods was implemented at West in only 4 days with minimal resource effort and no implementation project team.

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