Case Study – Primrose Candy Company
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- ProcessPro Premier 10.18
- Warehouse Management Solution (WMS)
- Business Intelligence (BI)
- CRM
- Advanced Scheduler
- Advanced Analytics
Tech Stack
- ERP
- Microsoft Excel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Waste Reduction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Food & Beverage
Applicable Functions
- Discrete Manufacturing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Manufacturing System Automation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Primrose Candy Company was founded by Frank and Mae Puch in 1928. The company primarily manufactures hard candy, chewy candies such as caramel and salt water taffy, and popcorn confections. In addition to candy, Primrose also produces private label nutraceuticals. Over 80% of the business is derived from private label and contract manufacturing, meaning Primrose not only has to meet its own high standards but also the scrutiny of those who put their name on the final products.
The Challenge
Primrose Candy Company was previously using outdated methods of tracking business operations across multiple sources and systems. Data management was manually entered, leading to duplicate data entries and increased chances for errors. The company needed real-time financial and inventory control information that would alert them when inventory was low and what items were needed to fulfill orders. They were also facing an increasing need for quality control measures, a scheduling system that coincided within one system, and a reliable formula storage system.
The Solution
Primrose implemented ProcessPro Premier 10.18 in late 2009, a fully integrated and industry-specific ERP solution that allowed the company to track real-time inventory, create production schedules, and measure quality control. Since then, Primrose has continued to meet its growing demands by adding additional features and performing necessary upgrades. They have been an excellent partner for beta testing of numerous future version releases. The software add-on applications included Warehouse Management Solution (WMS), Business Intelligence (BI), CRM, Advanced Scheduler, and Advanced Analytics.
Operational Impact
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