Case Study: Morris School District - Distance Learning Now Set up for Success with Beyondtrust Remote Support
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- BeyondTrust Remote Support
Tech Stack
- Remote Support Technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
About The Customer
Morris School District is a public school district located in Morristown, New Jersey. It comprises 10 school buildings and serves 5,200 students from pre-K through 12th grade. The district employs over 900 teachers and staff members. As an active member of the League of Innovative Schools, the district is committed to addressing educational challenges through the innovative use of technology. The district established a dedicated technology department several years ago to oversee its digital architecture. The department is led by Erica Hartman, the Director of Technology Integration, who works with a team of two technicians and three educational technology specialists to serve the entire district.
The Challenge
Morris School District, located in Morristown, New Jersey, has 10 public school buildings serving 5,200 students in grades pre-K through 12. The school district employs more than 900 teachers and staff. The district is an active member of the League of Innovative Schools, a consortium of 114 independent school districts committed to helping K-12 schools rise up to address education challenges by fostering the innovative use of technology in learning. Like many school systems, Morris School District has diverse end users, which include teachers, students, and other staffers such as school psychologists, guidance counselors, aides, and school nurses. To help keep COVID-19 at bay, many of these users work remotely all or part of the week. However, what was not anticipated was the necessity of minimizing in-person interactions in response to COVID-19.
The Solution
The district adopted BeyondTrust's Remote Support solution to facilitate remote learning and support for its students and staff. The solution was tested on both a laptop and a Chromebook before being approved for use. With 40% of the district's staff and 5,200 students working and learning remotely, the BeyondTrust solution allows users to connect to a support technician with a single click. The solution is compatible with a variety of devices, including Chromebooks, HP laptops, cell phones, and tablets. It also features a click-to-chat option, which allows students and staff to connect with a technician online and receive immediate support to resolve issues and avoid interruptions in learning.
Operational Impact
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