NETSCOUT > Case Studies > Case Study: Large Enterprise Health Care Company

Case Study: Large Enterprise Health Care Company

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Company Size
1,000+
Product
  • NETSCOUT solutions
  • Adaptive Service Intelligence (ASITM) technology
Tech Stack
  • Service Performance Management
  • IT Infrastructure Management
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
Use Cases
  • Remote Asset Management
  • Service Parts Management
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
The customer in this case study is a large enterprise health care company. The company was facing challenges in managing service performance issues and was in search of an effective solution. They considered various vendors before deciding on NETSCOUT solutions. The company was looking for a solution that could help them optimize the performance of their IT services and reduce degradations and outages. The company chose NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology for their unique and holistic view of service dependencies and interrelationships.
The Challenge
The large enterprise health care company was facing challenges in triaging service performance issues. They found that a single service-oriented approach was the most effective option. The company considered various vendors including CA, Splunk, NetQoS, HP, Aternity, and Extrahop before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages.
The Solution
The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was a key reason for the company choosing NETSCOUT. The solution helped the company to improve IT staff productivity and network service triage. The company was able to reduce the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours. The solution also helped the company to reduce the mean time to resolution (MTTR) by 80% or greater compared to an alternative solution.
Operational Impact
  • Improved IT staff productivity
  • Improved network service triage
  • Reduced the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours
  • Reduced the mean time to resolution (MTTR) by 80% or greater compared to an alternative solution
Quantitative Benefit
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9%
  • Improved problem identification by 25-49%
  • Improved service performance management by 50-74%
  • Reduced Mean Time To Know (MTTK) by 25-49%
  • Shortened service disruptions by 25-49%

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