Linxup > Case Studies > Case Study: CSI-Absolute Clean Inc. - Cleaning & Restoration Company Cuts Costs and Improves Communication with Linxup GPS Tracking

Case Study: CSI-Absolute Clean Inc. - Cleaning & Restoration Company Cuts Costs and Improves Communication with Linxup GPS Tracking

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Company Size
11-200
Region
  • America
Country
  • United States
Product
  • Linxup GPS Tracking
Tech Stack
  • GPS Tracking
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Sensors - GPS
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Field Services
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Track & Trace of Assets
Services
  • System Integration
About The Customer
CSI-Absolute Clean Inc is a small company that specializes in the cleaning and restoration of natural stone, fine fabrics, and textiles. The company prides itself on its highly-trained technicians, clear communication, and outstanding customer service. The company always invests in education, new technology, and R&D to deliver the best quality. The company's founder, Earl Salandanan, believes that communication is key to separating his company from competitors. The company aims to automate as much as possible and requires live, up-to-the-minute information for effective customer service.
The Challenge
CSI-Absolute Clean Inc, a small company specializing in the cleaning and restoration of natural stone, fine fabrics, and textiles, was facing challenges in communication, tracking, and customer service. The company needed a solution that could provide real-time, accurate data for effective communication and improved customer service. They also needed a tool to automate as much as possible, provide online reports, and settle client disputes. The company was also looking for a solution that could help in reducing operating costs and improving service delivery and quality assurance.
The Solution
The company implemented Linxup GPS tracking, which provided real-time, accurate data for effective communication and improved customer service. Linxup helped the company automate its operations, provide online reports, and settle client disputes. The GPS tracking system also helped the company in reducing operating costs and improving service delivery and quality assurance. The system provided the company with the ability to know the facts and settle uncertainties. It also helped in tracking employee time and holding everyone accountable. The Linxup mobile app also allowed the company's founder to make quality assurance visits.
Operational Impact
  • Improved communication with customers by providing more accurate estimates of arrival times.
  • Enabled the company to automate its operations and provide online reports.
  • Helped the company settle client disputes by providing accurate data on arrival and departure times.
  • Improved service delivery and quality assurance by holding everyone accountable.
  • Reduced operating costs by improving efficiency and eliminating wasted time.
Quantitative Benefit
  • Reduced fuel costs by monitoring fuel consumption and ensuring that the fuel the company is paying for is actually going into company vehicles.
  • Saved money multiple times when customers falsely claimed that a truck was late.

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