Case Studies > Canada’s Leading Retailer Builds a Customized End-User Training Solution in Record Time

Canada’s Leading Retailer Builds a Customized End-User Training Solution in Record Time

Company Size

1,000+

Region

America

Country

Canada

Product

Manhattan FastTrack
Manhattan Capture
Manhattan Producer

Tech Stack

Content Authoring Software
Instructional Design Tools

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Digital Expertise
Employee Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Consumer Goods
Retail

Applicable Functions

Warehouse & Inventory Management

Use Cases

Warehouse Automation

Services

System Integration
Training

About The Customer

Home Hardware Stores Limited is Canada’s largest dealer-owned hardware, lumber, and building materials and furniture cooperative, with close to 1,100 stores under various banners including Home Hardware, Home Building Centre, Home Hardware Building Centre, and Home Furniture. The Ontario-based company boasts annual retail sales of nearly $5.7 billion. Through its extensive network, Dealer-Owners have access to 100,000 quality brand name and private label products, distributed by a state-of-the-art supply chain management system. Recognized as one of Canada’s Best Managed Companies for the past three years, Home Hardware is committed to maintaining its growth and operational excellence.

The Challenge

Home Hardware needed to develop a customized training platform to quickly and effectively educate hundreds of warehouse employees on new Manhattan software and new warehouse processes for inventory management, shipping, and receiving. The challenge was to create a comprehensive training program that could be scaled across three large warehouse locations, ensuring consistency and uniformity in training delivery. The company sought the expertise of Manhattan’s Educational Services Organization (ESO) to assist with instructional design and learning content structure, and to help master the Manhattan FastTrack content authoring software.

The Solution

Manhattan Training Experts assisted Home Hardware with the FastTrack content authoring software and the instructional design of an extensive curriculum. This curriculum was scalable for three large warehouse locations. The solution involved hands-on, personal service and support from Manhattan Associates, who provided in-depth guidance and troubleshooting on-site. The development team at Home Hardware was trained to become self-sufficient in creating and managing their own training content. Manhattan Training Experts remained available to provide ongoing support and troubleshooting as needed. On-site assistance was also provided during the initial employee training process to ensure that feedback could be quickly integrated into the training modules.

Operational Impact

Home Hardware was able to design and create 400 training modules in less than four months.
The training program provided a consistent, uniform, and self-sustaining training experience for hundreds of employees.
The development team became self-sufficient in managing and developing training content after three months.
Manhattan Training Experts provided ongoing support and troubleshooting, ensuring the smooth roll-out of the training program.
On-site assistance during the initial training process allowed for quick integration of feedback into the training modules.

Quantitative Benefit

Home Hardware operates 1,100 stores and three warehouses handling over 100,000 items.
The company boasts annual retail sales of more than $5.7 billion.
400 training modules were created in less than four months.