Bullhorn’s CRM Enables Tiro Partners to Double Revenue and Improve Operations
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Databases
- Networks & Connectivity - 5G
Applicable Industries
- Cities & Municipalities
- Retail
Applicable Functions
- Procurement
Use Cases
- Smart City Operations
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Tiro Partners is a niche IT consultancy firm based in London, co-founded by Paul Conaghan and William Excell. With over 25 years of IT recruitment experience, the firm competes with major players in the recruitment field, specialising in project and product management, business analysis, architecture, development, and testing across various sectors including media, retail, and finance. The firm prides itself on its strong person-to-person candidate-client relationships and exceptional customer experience. Tiro Partners is not a corporate entity and does not aspire to be one, which has helped it to thrive in a competitive market.
The Challenge
Tiro Partners, a niche IT consultancy firm, was struggling with an outdated tool that was lacking in both visual appeal and functionality. The firm was experiencing poor internal communication due to consultants using disconnected systems for communication and candidate search, or not entering data at all. This situation was hindering the firm's ability to uphold its restorative and customer service-focused ethos. The firm's co-founders, Paul Conaghan and William Excell, were seeking a solution that would not only improve internal operations but also align with their principles of strong candidate-client relationships and exceptional customer experience.
The Solution
Tiro Partners chose to partner with Bullhorn, a customer-focused software provider. Bullhorn’s CRM was selected for its 100% cloud-based structure, ease of use, and flexibility in terms of individual consultant customisability. The CRM's automatic capture of client and candidate interactions perfectly coordinated with Tiro Partners' principles. The system's searching capabilities, email functionalities, and seamless ability to add new licenses with extensive online training were also key factors in the decision. The co-founders saw Bullhorn’s true cloud solution as the ideal platform to grow their business and build the foundations of their company.
Operational Impact
Quantitative Benefit
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