NETSCOUT > Case Studies > BT and NETSCOUT – Partnered for Success

BT and NETSCOUT – Partnered for Success

Company Size

1,000+

Region

Europe

Country

United Kingdom

Product

Arbor Solutions

Tech Stack

DDoS Protection

Implementation Scale

Enterprise-wide Deployment

Technology Category

Cybersecurity & Privacy - Network Security

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Services

Cybersecurity Services

About The Customer

British Telecommunications plc (BT) is one of the world’s leading providers of communications services and solutions serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT is also one of the world’s leading cyber security providers, delivering security solutions to consumers, governments and businesses, including some of the world’s best known brands.

The Challenge

BT, a leading provider of communication services and solutions, faced the challenge of securing their global network and services from increasing and complex DDoS attacks. As a Tier 1 service provider, BT had two main objectives in its DDoS defense program: protection of BT networks, services, and infrastructure; and, protection of the networks, services, and businesses of BT customers. To meet these objectives, BT recognized the need to augment their internal security expertise with additional resources and capabilities that allowed them to expand the company’s use of the Arbor solution throughout their core infrastructure and business-critical systems. Understanding the core business, external customer offerings, and the strategic direction of the organization – coupled with a deep knowledge of the threat landscape – were all critical to implementing and delivering a successful DDoS protection service.

The Solution

To address its cybersecurity needs BT turned to NETSCOUT’s resident engineer program. A dedicated DDoS expert from NETSCOUT has been fully integrated into the cybersecurity team at BT, working collaboratively and cross-functionally between network & security design, deployment and operational teams. The resident engineer enables a better translation of product capability into use-cases that deliver value to the BT team. The resident engineer’s understanding of the latest attack vectors, and how Arbor technology can provide the visibility and mitigation capabilities needed to protect against them, is immensely valuable to the BT team. Over a relatively short time, the resident engineer developed an intimate understanding of BT’s systems and personnel and was able to act as an integral part of the BT team when resolving real-time DDoS protection issues.

Operational Impact

The in-house combination of deep Arbor solution and BT infrastructure knowledge enables the most effective response to any DDoS attack.
BT is able to fully leverage the Arbor Solutions to evolve their security service offerings and the protection of their customer base.
The NETSCOUT engineer’s expertise and knowledge sharing have helped shape a truly world class DDoS security operations team with BT.