Brokerage Business Answers the Call for Quality Voice Trading with NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
Tech Stack
- Session Initiation Protocol (SIP) trunking
- Software-defined networking (SDN)
- Hybrid cloud platforms
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This U.S.-based company provides banking, insurance, investment, mortgage, loan, and consumer financial services to more than 70 million worldwide customers. With billions of dollars in assets, the company prioritizes customer service experience at more than 5,000 branch locations, thousands of ATM’s, contact centers, and brokerages, as well as via on-line banking and mobile devices. The company is a long-time nGeniusONE customer, with numerous information technology (IT) users taking advantage of NETSCOUT® smart visibility and real-time analytics for proactive monitoring and troubleshooting across the business.
The Challenge
The company’s Chief Information Officer (CIO) is promoting digital transformation initiatives to improve performance of the technologies used to efficiently deliver financial transactions for customers. These projects include undertaking lift-and-shift application workload migrations to software-defined networking (SDN) and hybrid cloud platforms. One IT team is overseeing implementation of several next-wave digital transformation projects, including updating the trading platform used by brokers in their client service centers to an intelligent, voice-based turret solution that includes Session Initiation Protocol (SIP) trunking and IT connectivity technology. While the company was widely using NETSCOUT for monitoring and Help Desk ticket troubleshooting across the business, the IT team responsible for the new trading platform did not use nGeniusONE. They instead relied on another vendor’s analytics and data sources, which had IT-perceived limitations regarding Unified Communications & Collaborations (UC&C) analytics and platform security.
The Solution
The company is successfully addressing their digital transformation initiatives by expanding their smart data visibility from NETSCOUT. As a result, the business is fully capitalizing on the next-generation turret trading platform advancements by deploying NETSCOUT InfiniStreamNG (ISNG) appliances to transform network traffic monitored at 20+ brokerage locations and remote offices into smart data used by nGeniusONE for granular analysis of application performance. It was critical for IT to gain deep-dive UC&C performance analytics from granular monitoring of the voice-based trading platform. That is where nGeniusONE workflows really answered the call for IT, offering: Real-time Service Dashboard views into voice technology performance and service alert conditions, UC-specific Service Monitors (e.g., Media Monitor, SIP Monitor) providing views into customer-specific applications, Analysis of UC&C service enablers and protocols supporting trading platform performance across multiple call servers and all brokerage locations. The IT team collaborated with a dedicated NETSCOUT team to ensure the ISNG technology met company security safeguards required for production-level deployment.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
