Radware > Case Studies > Broadvoice Provides Disruption-Free Service to Customers with DefensePro

Broadvoice Provides Disruption-Free Service to Customers with DefensePro

Company Size

1,000+

Region

America

Country

Canada
United States

Product

DefensePro

Tech Stack

Radware’s Attack Mitigation System (AMS)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Brand Awareness
Customer Satisfaction

Technology Category

Cybersecurity & Privacy - Network Security

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Services

System Integration

About The Customer

BroadVoice is a leading provider of telecommunications, delivering high-quality broadband phone services for business and residential customers in the U.S. and Canada. The award-winning organization provides phone services to a vast client base from single-line residential customers to large corporate call centers. As a VoIP service provider, Broadvoice ranks security and compliance as a top priority. The organization understands the level of disruption that a DDoS attack could cause on a telecommunications business and the importance of guaranteeing service to customers.

The Challenge

Broadvoice, a leading provider of telecommunications, faced several denial of service attacks and an increasing amount of background noise threats. As a VoIP service provider, Broadvoice ranks security and compliance as a top priority. The organization understands the level of disruption that a DDoS attack could cause on a telecommunications business and the importance of guaranteeing service to customers. After suffering several denial of service attacks, Broadvoice needed a solution to proactively defend against impending threats and attacks.

The Solution

Broadvoice took a proactive stance against the threat of potential attacks by selecting DefensePro, a core part of Radware’s Attack Mitigation System (AMS). The real-time, behavioral-based attack mitigation device protects Broadvoice’s infrastructure against DDoS attacks, Internet pipe saturation, attacks on login pages, SSL-base flood attacks as well as known and emerging network security threats. Deployed inline, DefensePro sits between Broadvoices’ edge and core routers. It inspects all data entering the datacenter from the internet and protects all voice network elements providing the highest mitigation accuracy within the shortest time.

Operational Impact

DefensePro’s high degree in detection and low false-positive rate has protected Broadvoice from numerous attacks against its network and web infrastructure.
The organization has reduced customer impact from attacks and enhanced service to customers and stakeholders.
This newly gained confidence allows Broadvoice to protect its network and provide disruption-free service to its customers in the event of a DDoS/DoS attack.