Case Studies > Breakthrough Performance

Breakthrough Performance

Customer Company Size

Large Corporate

Country

United States

Product

Microsoft Dynamics GP
Vicinity

Tech Stack

ERP
Supply Chain Management
Integration Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Cost Savings

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Inventory Management Systems

Applicable Industries

Chemicals
Electronics

Applicable Functions

Warehouse & Inventory Management
Business Operation
Quality Assurance

Use Cases

Inventory Management
Predictive Maintenance
Supply Chain Visibility

Services

System Integration
Software Design & Engineering Services
Training

About The Customer

Epoxy Technology is a prominent manufacturer of specialty adhesives used in advanced technology applications such as electronics, medical devices, semiconductors, and fiber optics. Their products are distributed in over 70 countries through a network of qualified representatives and distributors. The company has a diverse product range, with over 500 products that require precise mixed ratios. Epoxy Technology's rapid growth and high demand for their products necessitated a shift from manual processes to automated systems to maintain efficiency and customer satisfaction.

The Challenge

Epoxy Technology, a leading manufacturer of specialty adhesives, faced significant challenges due to rapid growth and reliance on manual processes. They struggled with filling customer orders by hand, tracking raw materials, and managing over 500 products with mixed ratios. Manual fill tickets led to order inaccuracies, and the lack of real-time insight made it difficult to analyze batch history or predict stock loads. This resulted in customer dissatisfaction and internal miscommunications. Epoxy needed to automate their supply chain to increase efficiency and meet growing demand.

The Solution

Epoxy Technology implemented the Vicinity solution integrated with Microsoft Dynamics GP over the course of a year. This integration allowed them to automate their supply chain, ensuring accurate formulas and seamless data exchange between systems. The Vicinity solution enabled Epoxy to predict batches, maintain product readiness, and shorten lead times. They adopted the FIFO method for production, ensuring quality and efficient stock management. The integration also provided real-time insight into raw materials and associated costs, streamlining internal audits and order processing. Vicinity's flexibility allowed for customizations to meet Epoxy's unique needs, such as managing and shipping adhesive kits.

Operational Impact

Increased efficiency with a low headcount, allowing Epoxy to predict batches and maintain product readiness.
Adoption of the FIFO method for production, ensuring quality and efficient stock management.
Streamlined order processing, reducing the need to recreate formulations for repeat customers.
Elimination of multiple points of error, with daily reports to catch incorrect orders ahead of time.
Seamless integration with Microsoft Dynamics GP, providing real-time insight into raw materials and associated costs, and improving internal audits.

Quantitative Benefit