Case Studies > Boosting Productivity and Reducing Repair Overtime by 90% with Cetaris Software

Boosting Productivity and Reducing Repair Overtime by 90% with Cetaris Software

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Applicable Industries

Buildings

Applicable Functions

Facility Management
Maintenance

Services

Training

About The Customer

The customer in this case study is Robin, a maintenance manager for a facility. She is responsible for ensuring the smooth operation of the facility, which includes managing the workflow, productivity, and parts management. Prior to using Cetaris, Robin was struggling with a facility that was always busy but not always productive. She was dealing with issues such as a lack of pre-assigned work, complicated manual processes, a lack of structure and standardization, and long part wait times during repairs. These challenges were leading to bloated wrench hours, asset downtime, and interruptions to the repair process.

The Challenge

Robin, a maintenance manager for a facility, was grappling with two major challenges. Firstly, the shop's workflow and productivity were suffering due to a lack of pre-assigned work, leading to a reactive rather than proactive environment. The complicated manual processes and lack of structure and standardization resulted in inflated wrench hours and asset downtime. Secondly, parts management was a significant issue. During repairs, long part wait times exacerbated the productivity issues. The availability of parts was low, interrupting the repair process for over half of the equipment that entered the shop. These challenges were negatively impacting the shop's bottom line and overall productivity.

The Solution

To address these challenges, Robin turned to Cetaris maintenance software. She started by focusing on the shop's workflow and productivity. Her goal was to decrease wrench hours, and she used Cetaris to define book times using the Standard Repair Times feature. This allowed her to schedule work efficiently and identify excess repair times or training issues. She also used standard job templates to ensure greater consistency for common, repeatable repairs. To tackle the issue of long part wait times, Robin used Cetaris to automate the parts process. This ensured that the right parts were always available when needed, significantly reducing the interruption to the repair process.

Operational Impact

The implementation of Cetaris software brought about significant operational improvements. Robin was able to effectively address the challenges of workflow and productivity, and parts management. The software allowed her to schedule work efficiently, identify and address excess repair times or training issues, and ensure greater consistency for common, repeatable repairs. Automating the parts process ensured that the right parts were always available when needed, significantly reducing the interruption to the repair process. As a result, the shop's productivity skyrocketed, and they continue to find new workflow optimizations every day.

Quantitative Benefit