Boosting Employee Performance with a Central Knowledge Base: A Case Study on Forest Incentives
Applicable Industries
- E-Commerce
- Retail
Applicable Functions
- Procurement
- Warehouse & Inventory Management
Use Cases
- Last Mile Delivery
- Time Sensitive Networking
Services
- System Integration
About The Customer
Forest Incentives is a US-based company that offers a range of services including fundraising, e-commerce, retail order management, warehousing, and fulfillment. For over 35 years, the organization has helped nonprofits and public media to achieve their goals and grow their net revenue. The company has expanded its services over the years, offering front-end interfaces through invoicing collections and reporting all kinds of other back-office activities. Forest Incentives leverages its expertise in direct-to-donor fulfillment, sourcing media, and branded merchandise, and customer support, to deliver a unique value proposition to its esteemed clients.
The Challenge
Forest Incentives, a US-based company offering a range of services including fundraising, e-commerce, retail order management, warehousing, and fulfillment, was facing a significant challenge. As the company began to expand, it was confronted with the problem of a lack of proper documentation. The manual documentation system that the company had relied on for so long could no longer sustain their activities, leading to a disorganized workflow. The absence of an effective workflow system was a threat to the company's custom approach and specific guidelines for their clients. The Microsoft Word documents they were using for documentation were not enough as the documentation was not well-organized. The fear of team members making mistakes due to a lack of information was a constant worry for Matthew Louridas, the director of operations and client services.
The Solution
In response to the challenge, Forest Incentives adopted SweetProcess, a software that proved instrumental in streamlining the organization’s processes and improving its services to clients. SweetProcess was chosen for its ease of use in creating, storing, and organizing documents. The software had an immediate impact on the operations at Forest Incentives. It facilitated easy and automated documentation, providing a crucial element in streamlining business operations. SweetProcess also provided an accessible and centralized knowledge base, enhancing employees’ performance and promoting independence. The software also facilitated effective collaboration at the workplace and offered a great user experience, which was easy and fun for the employees to use. Looking forward, the company plans to leverage SweetProcess to tighten their operations as they hire new people and expand their services.
Operational Impact
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