BMO Financial Group Invests in TIBCO to Deliver Exceptional Customer Experience
Company Size
1,000+
Region
- America
Country
- Canada
Product
- TIBCO Event Processing
- TIBCO Automated BPM Workflows
- TIBCO Integration Platform
Tech Stack
- Real-Time Event Processing
- Data Visualization
- Automated BPM Workflows
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
BMO Financial Group, one of the largest banks in North America, is committed to delivering a great customer experience by making business interactions easier, simpler, and perfectly tailored to individual needs. The bank has a strong focus on digital marketing and social media, aiming to meet customer expectations in real-time. BMO's customer base spans various channels, including branches, call centers, and digital platforms, necessitating a robust and agile system to manage and respond to customer interactions effectively.
The Challenge
BMO Financial Group faced the challenge of meeting customer expectations in real-time across various channels, including branches, call centers, and digital platforms. With the rise of digital marketing and social media, customers expected personalized and timely interactions. The bank needed to simplify and automate processes, provide real-time information, and create data visualizations to make efficient decisions on how best to serve customers.
The Solution
BMO partnered with TIBCO to leverage its expertise and industry domain experience. The bank implemented TIBCO solutions to provide real-time information, identify key incidents, simplify and automate processes, and create data visualizations for efficient decision-making. TIBCO's real-time event processing enabled BMO to trigger actions based on relevant events, ensuring timely and relevant responses to customers. The integration of TIBCO's automated BPM workflows and resource assignment significantly shortened approval times for commercial lending and mortgage approvals. Additionally, TIBCO's solutions facilitated straight-through processing and reduced integration costs, resulting in a robust, agile, and highly scalable system.
Operational Impact
Quantitative Benefit
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