Technology Category
- Application Infrastructure & Middleware - Database Management & Storage
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Healthcare & Hospitals
- Telecommunications
Use Cases
- Personnel Tracking & Monitoring
Services
- System Integration
- Training
About The Customer
Blue Health Intelligence (BHI) is a premier health intelligence resource in the U.S., delivering data-driven insights about healthcare trends and best practices. The company generates software products that provide customers with different ways of looking at data. BHI accesses the industry's largest and most comprehensive database of integrated medical and pharmacy claims, making it a valuable resource for any entity committed to high-quality healthcare coverage and services. Founded in 2010, BHI has 120 employees and is headquartered in Chicago.
The Challenge
Blue Health Intelligence (BHI), a leading healthcare database company, was facing challenges with its on-premise PBX systems across its offices in Chicago, Florida, and California. The PBX systems were not identical, which made administration and management difficult. The company, which relies heavily on collaboration between its employees in different locations, found communication problematic due to the lack of cross-functionality in the PBX systems. The situation was hindering the company's ability to deliver its data-driven insights about healthcare trends and best practices effectively.
The Solution
BHI chose to switch to RingCentral's cloud communications solution to address its communication challenges. The feature-rich system provided by RingCentral enabled BHI's employees to stay connected and available anytime, anywhere. The employees heavily relied on individual conference bridges to collaborate with colleagues at different offices. The RingCentral mobile app became a crucial tool for BHI, allowing employees to send and receive calls when away from their desks. RingCentral's system was user-friendly and did not require extensive training, allowing BHI's IT staff to maintain it internally and freeing up their time for other projects. Importantly, the communications solution met BHI's regulatory compliance needs, a critical factor for the company operating in the medical field.
Operational Impact
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