Case Studies > Biosev manages documents, projects, requests and action plans with SofExpert Suite

Biosev manages documents, projects, requests and action plans with SofExpert Suite

Customer Company Size
Large Corporate
Region
  • America
Country
  • Brazil
Product
  • SoftExpert Excellence Suite
  • SoftExpert ECM
  • SoftExpert PPM
Tech Stack
  • Web-based Platform
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
  • Cost Savings
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
  • Agriculture
Applicable Functions
  • Quality Assurance
  • Maintenance
  • Business Operation
Services
  • System Integration
  • Software Design & Engineering Services
  • Training
About The Customer
Biosev, part of the Louis Dreyfus Commodities Group, is a global leader in the sugar and alcohol sector with 11 production units across Brazil and a crushing capacity of 36.4 million tons of sugarcane per year. The company employs approximately 17,000 people, including third-party harvesters, and manages 340,000 hectares of arable land. Biosev produces sugar and ethanol for both national and international markets, along with other derivatives such as animal feed, yeast, and molasses powder. The company's customer portfolio includes major brands like Nestlé, Coca-Cola, AmBev, Kraft, Dori, and Unilever.
The Challenge
Biosev faced challenges in improving control and productivity in the areas of Quality Management, Quality Assurance, EHS (Environment, Health and Safety), Internal Controls, and Engineering. The company needed a solution to streamline these processes and ensure regulatory compliance while managing a large volume of documents, projects, and service requests efficiently.
The Solution
Biosev implemented several modules of the SoftExpert Excellence Suite, including SoftExpert Document, SoftExpert Project, SoftExpert Request, and SoftExpert Action Plan. These modules helped automate and streamline various processes. SoftExpert Document enabled comprehensive management of corporate documents, automating indexing, storage, publishing, and content distribution. SoftExpert Project simplified project management by automating request, planning, execution, control, and conclusion processes. SoftExpert Request managed the entire service request lifecycle, from opening to conclusion, with controls for approvals, performance analysis, and report queries. SoftExpert Action Plan managed all stages of planning, execution, and monitoring activities and action plans, incorporating tools for organization, classification, and research.
Operational Impact
  • Creation of a single repository of files, ensuring more reliability in document control.
  • Automatic numbering for standards and forms, improving standardization and organization.
  • Better control over corrective actions, deadlines, and those responsible for their execution.
  • Streamlined teamwork with automatic notifications for pending issues, ensuring compliance with deadlines.
  • Reduced document printing and circulation costs, enhancing productivity and information sharing.
Quantitative Benefit
  • 750 active users in the areas of Quality Management, Quality Assurance, EHS, Internal Controls, and Company Engineering.

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