Bio-Pharma Manages Digital Transformation with NETSCOUT
Company Size
1,000+
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliances
- nGenius® 3900 and 5000 series packet flow switch appliances
Tech Stack
- Amazon Web Services
- Private Cloud environments
- 40GB network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Brand Awareness
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Discrete Manufacturing
- Product Research & Development
Use Cases
- Edge Computing & Edge Intelligence
- Predictive Maintenance
- Process Control & Optimization
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
The customer is a global bio-pharmaceutical and life sciences business leader that provides health improvement solutions to citizens worldwide. As a leader in pharmaceutical and biotechnology, the company helps millions of patients facing serious health issues with medications to treat conditions ranging from cancer to heart disease and more. The company generates several billion dollars in revenue through a large-scale network that supports research & development (R&D), manufacturing, and distribution operations across some 20 data center locations. The availability and efficiency of the company’s application services are crucial to its operations.
The Challenge
The company was undergoing a digital transformation to improve business operations efficiency. This included a shift in real estate plans with new data centers opening and older ones closing. These migrations involved new locations, a mix of company-owned and third-party facilities, and coordination with service providers contracted to manage some data center operations. The company also wanted to transition to next-generation 40GB network speeds to better support new digital platforms, next-generation security tools, and the company’s users. Additionally, the company was transitioning certain business applications and services to a hybrid Cloud environment that included both Amazon Web Services and private Cloud platforms. The Network Engineering and Security teams needed to monitor and assure that service quality and data security were not adversely impacted by Cloud migrations.
The Solution
The company turned to NETSCOUT to support their digital transformation activities. To meet the visibility requirements of their 40GB network speed segments at their new data center installations, the company implemented a combination of nGenius 3900 and 5000 series packet flow switches to pass wire data traffic to InifiniStreamNG (ISNG) appliances and other monitoring tools. As the company transitions to a hybrid AWS/ private Cloud environment, nGeniusONE is providing trended data on responsiveness and application dependencies to ensure important business functions are not impacted during the transition from the traditional data center to the Cloud, or with some applications moving to the Cloud and others remaining in the data center. FDA compliance efforts are assisted by an assigned NETSCOUT Onsite Engineer, who has created nGeniusONE views to monitor performance of key services, including pharma manufacturing, clinical process, research, and custom applications crucial to the business.
Operational Impact
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