BigChange Apps: Enhancing Mobile Workforce Productivity with IoT

BigChange is a company that has been operational since 2013, providing organizations with a range of productivity tools for mobile workers and those responsible for managing them. Their unique system includes CRM, job scheduling, and vehicle tracking functionality, a mobile app for paperless operation, and a new on-demand booking app that customers can use to facilitate rapid comparison, service scheduling, and payment by their own users. They have helped monitor and manage more than eight million jobs and tracked sufficient driving miles to cover over 100,000 trips to the moon. They operate in India among other locations.

BigChange, a company launched in 2013, has been instrumental in monitoring and managing over eight million jobs and tracking driving miles equivalent to over 100,000 trips to the moon. However, they identified a significant challenge in the industry. Many traditional companies requiring fleet and workforce management were wasting time, money, and fuel managing their mobile workforces due to reliance on outdated technology, manual reporting, or paper-based systems. BigChange aimed to build a system that would eliminate many of these antiquated processes, thereby improving efficiency and productivity.

To address this challenge, BigChange developed a mobile workforce management platform called JobWatch. This platform combines a back-office application, vehicle-tracking, and mobile apps for drivers. The heart of JobWatch is maps and location services, which power the mobile apps for drivers and the back-office web app for dispatchers and other staff. The back-office web app allows customers and staff to track vehicles in real-time. Dispatchers can see where all their resources are at any given time, enabling them to respond promptly to any field issues by dispatching nearby help. Drivers, on the other hand, have access to the mobile app that allows them to optimize their job schedules and locations.

• The implementation of the JobWatch platform has led to significant operational improvements. Companies can now manage jobs and create reports in real time directly from JobWatch, eliminating manual processes and improving workforce productivity. The intuitive nature of the JobWatch app has also reduced the time spent on training customers on its use. Furthermore, the platform has enabled more efficient dispatch of resources in response to field issues, enhancing the company's responsiveness and service delivery. The mobile app for drivers has also facilitated the optimization of job schedules and locations, contributing to improved efficiency.

• Companies can manage jobs and create reports in real time directly from JobWatch, improving workforce productivity

• Less time spent training customers on how to use the JobWatch app

• Customers have reported an average 10% reduction in fuel use