Beachcomber Tours Enhances Operations with DocuWare Cloud
Company Size
11-200
Region
- Africa
Country
- South Africa
Product
- DocuWare Cloud
Tech Stack
- Cloud-based document management system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Beachcomber Tours is the South African subsidiary of Beachcomber Resorts & Hotels, based in Mauritius. The award-winning tour operator has been booking package holidays to Mauritius for over 30 years, and consistently boasts the largest market share for sales among tour operators to the Indian Ocean island republic. Over the years, the company has grown to a staff complement of almost 60. Due to the nature of the company’s work it is imperative that functions within the various departments are supported by a reliable and flexible cloud-based document management system.
The Challenge
Beachcomber Tours, a South African subsidiary of Beachcomber Resorts & Hotels, had been using a cloud-based document management system to support its various departments. However, as the company grew, the existing system could not keep up, especially in terms of email archiving and shared document access. The company tried switching to a file sharing platform integrated into the Office suite, but this did not yield any improvement. The company was unable to find a satisfactory solution for email archiving, which was a critical task for them.
The Solution
The Beachcomber System Team learned of the DocuWare Cloud through an IT-consultant contact. They found that this cloud-based solution met their requirements in terms of speed and functionality, especially for email archiving. The DocuWare Professional Service Team adapted their Cloud solution according to the individual processes of Beachcomber Tours’ Administration, Reservations and Group & Incentive departments. The complete legacy data in the file cabinet, including metadata, was also transferred to DocuWare – over 400,000 emails – then all other PDF and Office documents followed.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
