Case Studies > Batory Foods Adapts to Demand Providing Superior Customer Service While Meeting Industry Regulations

Batory Foods Adapts to Demand Providing Superior Customer Service While Meeting Industry Regulations

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Manhattan SCALE™
SCALE™ Super User Training

Tech Stack

Warehouse Management System (WMS)
Enterprise Planning Software
Document Management System

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Digital Expertise

Technology Category

Functional Applications - Warehouse Management Systems (WMS)
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage
Retail

Applicable Functions

Warehouse & Inventory Management
Logistics & Transportation

Use Cases

Inventory Management
Warehouse Automation
Supply Chain Visibility

Services

System Integration
Training

About The Customer

Batory Foods is a Chicago-based, privately owned company founded in 1979. It has become a leading nationwide distributor of high-quality food ingredients by combining superior customer service with top-notch ingredients. The company serves food manufacturers across multiple markets, including bakery, beverage, meats, dairy, candy, and more. Batory Foods owns and operates several distribution centers across the United States and collaborates with approximately 30 third-party distribution centers to cater to specific market needs. The company prides itself on its customer-centric values and ability to fill large, customized orders, often including value-added services such as ingredient blending and powdering. Batory Foods functions as a “one-stop shopping” partner dedicated to meeting all of its customers’ ingredient needs.

The Challenge

In recent years, Batory Foods began to see changes emerge in the food industry such as the farm-to-fork movement, a greater spotlight on food allergens and heightened consumer awareness of production processes. These developments helped spur increasingly stringent industry regulations and added complexity. Given the company’s distributed model, executives knew they could no longer rely on internal processes to meet the small, complicated requirements of customers across their network in a manner that reflected and supported company values. Batory Foods needed to address inventory and supply chain management on a grander scale and began looking for a warehouse management system (WMS) vendor that could meet its needs.

The Solution

Batory Foods selected Manhattan’s SCALE platform to improve warehouse management and inventory visibility across the organization. The company also leveraged Super User Training to build a Center of Excellence on Manhattan products. SCALE enables organizations to tie together processes, data, and workflows to cost-effectively enhance the overall performance of their supply chains. The warehouse management component of the offering fine-tunes warehouse facility processes with more efficient layouts, improved resource utilization, and streamlined inventory and order fulfillment processes. Implementation was smooth, and SCALE integrated seamlessly with Batory Foods’ existing enterprise planning software and document management system. Effective integration with the document management system was critical, and Manhattan’s ability to effortlessly support this system was a key element that led to Batory Foods’ selection.

Operational Impact

Since implementing SCALE, Batory Foods has noted a clear improvement in order visibility and customer serviceability. Deliveries are more accurate, and order processes and documentation have become increasingly consistent.
The company’s employees across departments have also noted the improvements in inventory visibility and accuracy in the warehouses.
As Batory Foods deploys SCALE across its distribution centers, the company is improving standardization of processes and operations throughout the entire organization. This standardization helps provide a single face for the customer, ensuring that all documentation and value-added services are consistent across the business and eliminating opportunities for confusion or discrepancies.
Batory Foods recently opened its newest warehouse in Atlanta, Georgia, and the use of SCALE in that facility has enabled a much larger, more sophisticated operation than was previously possible. This has not only assisted in accurate order fulfillment and improved customer service, but it has also served as an impressive marketing tool for customers who have toured the facility.
Batory Foods has already deployed SCALE in three warehouses and plans to continue rolling the system out through the remaining four company-owned distribution centers. The company is also focused on increasing the level of integration between SCALE and the company’s existing document management system to develop a customer portal where users can obtain copies of their delivery documentation and order analysis.

Quantitative Benefit

Batory Foods has deployed SCALE in three warehouses and plans to continue rolling the system out through the remaining four company-owned distribution centers.