Avery Dennison Automates Email Investigation and Response, Enhances BEC Prevention
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Abnormal Inbound Email Security
- Abnormal Email Account Takeover Protection
- Abnormal Abuse Mailbox Automation
Tech Stack
- Google Workspace
- API-based Security
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Application Security
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Cybersecurity Services
- Training
About The Customer
Avery Dennison is a Fortune 500 company specializing in materials science and digital identification solutions. The company provides traditional labels, smart packaging, and RFID-enabled labels for various industries, including retail, logistics, and food production. Avery Dennison also manufactures specialized adhesive products for the construction, electronics, automotive, and medical sectors. With a global presence, the company operates in over 50 countries across six continents and employs 36,000 people. Avery Dennison's commitment to innovation and quality has made it a leader in its field, serving clients across more than a dozen industries.
The Challenge
Avery Dennison faced significant email security challenges due to its large workforce and extensive vendor network. The company needed to protect its intellectual property and ensure 100% uptime for its production processes. Despite using Google Workspace for cloud email functionality, Avery Dennison encountered issues with phishing messages from compromised vendor accounts. Google Workspace's native security measures lacked the context to detect these external threats effectively. The security team, led by VP and Information Security Officer Jeremy Smith, had to manually investigate and remediate these threats, which was time-consuming and inefficient.
The Solution
Avery Dennison implemented Abnormal's API-based email security solution to address its challenges. The solution was quick to set up and delivered immediate results. By providing an API key to their Google Workspace environments, Abnormal began analyzing email traffic and identifying compromised vendors. This capability allowed Avery Dennison to detect threats that Google Workspace could not. Abnormal's automation features significantly reduced the manual workload for the security team. An integrated phishing reporting button in Gmail enabled employees to report suspicious emails easily. Abnormal automated the investigation and remediation processes, freeing up the security team to focus on more strategic tasks. The partnership with Abnormal also allowed Avery Dennison to make minor tweaks to the system as needed, enhancing overall security and efficiency.
Operational Impact
Quantitative Benefit
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