Automating the Demand Chain with Integrated Product Replenishment
Customer Company Size
Large Corporate
Country
- Worldwide
- United States
Product
- webMethods Integration Platform
Tech Stack
- EDI technologies
- Web services
- Enterprise Service Bus (ESB)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Supply Chain Visibility
- Inventory Management
- Demand Planning & Forecasting
Services
- System Integration
- Software Design & Engineering Services
About The Customer
7-Eleven is the world's largest convenience store chain, operating, franchising and licensing stores in 18 countries. Since its inception in 1927, 7-Eleven's mission has been to serve its customers at its more than 59,000 stores around the world. The company is ranked No. 1 on Entrepreneur magazine's Franchise 500's Top 10 Most Popular Retail Companies for 2016. 7-Eleven's operations span across various countries, making it a global player in the retail industry. The company's vast network of stores requires a robust and efficient supply chain and distribution network to ensure smooth operations and customer satisfaction. The company's commitment to innovation and customer service has made it a leader in the convenience store industry.
The Challenge
7-Eleven, the world's largest convenience store chain, faced a significant challenge in maintaining a supply chain and distribution network to support thousands of stores. The company had to coordinate orders with hundreds of suppliers to deliver products to stores on a daily basis. Many of its smaller suppliers did not have the infrastructure in place to support Electronic Data Interchange (EDI) technologies, which 7-Eleven used to automate the exchange of orders and business documents with some of its largest partners. As a result, the company had to rely largely on manual processes with paper invoices faxed, mailed or emailed into the company, and manually keyed into back-end financial applications.
The Solution
7-Eleven decided to implement an Internet-based business portal for suppliers. However, to maximize the benefits of such a deployment, the company needed to flow business transactions from the portal directly into its existing legacy systems. 7-Eleven selected the webMethods product suite, using the integration platform as the backbone for the project. The first phase of the project consisted of a Web-based portal for exchanging orders and other business documents with suppliers. Using the method of the supplier’s choice, be it EDI, a Web page with forms, or FTP, 7-Eleven was able to automate such transactions as the exchange of purchase orders, acknowledgements and invoices. Furthermore, the webMethods solution was leveraged to integrate the exchange of business documents directly into 7-Eleven’s mainframe applications.
Operational Impact
Quantitative Benefit
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