NAVEX > Case Studies > Attain, Inc. Boosts Employee Engagement with Policy Management Software

Attain, Inc. Boosts Employee Engagement with Policy Management Software

Company Size

11-200

Region

America

Country

United States

Product

PolicyTech®

Tech Stack

Policy Management Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Employee Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Human Resources

Use Cases

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

About The Customer

Attain, Inc. is a non-profit organization that has been supporting people with developmental disabilities for over 20 years in Central Florida. The organization provides a range of community-based programs for people with developmental disabilities. These programs include community-based group homes, integrated adult day training services, and behavior analysis services. With a staff of 35, Attain, Inc. has grown tenfold in the past eight years. Despite its growth, the organization was struggling with its paper-based policy management system, which was inefficient and led to knowledge gaps within the organization.

The Challenge

Attain, Inc., a non-profit organization supporting people with developmental disabilities, was struggling with its paper-based policy management system. The system was inefficient and made it difficult to verify when an employee had attested to a policy or whether they had fully understood it. This led to knowledge gaps and process problems within the organization. Whenever a process problem occurred, the organization would write a memorandum or policy and distribute it among departments. However, there was no assurance that anyone read or understood it. This lack of clarity and understanding led to inefficiencies and potential risks within the organization.

The Solution

To address these challenges, Attain, Inc. implemented PolicyTech, a policy management software. This system made it easy for employees to understand policies, procedures, and expectations. The software streamlined the policy creation, management, and distribution process. When changes to a process were needed, the software automatically distributed recommendations to other stakeholders in the process, who could then edit the policy, give feedback, or approve it. Once approved, the organization could distribute the policy where it needed to go and determine whether any knowledge tests were needed to ensure full employee comprehension. The implementation of PolicyTech has resulted in a significant increase in employee engagement with policies.

Operational Impact

PolicyTech has been the most reliable solution for Attain, Inc. among many software solutions in their business process.
The software actively encourages engagement with policies and procedures, making them living documents that staff reference and look at every day.
The implementation of PolicyTech has streamlined the policy creation, management, and distribution process, making it easier for staff to understand what’s being expected of them.

Quantitative Benefit

In the past eight years since Attain, Inc. partnered with NAVEX Global, the non-profit organization has grown tenfold.
When the organization distributes employee surveys, the one measure that is always marked with the highest grade is that employees know what’s expected of them.