Atlantic Data Team Finds Confidence with Continuum Managed Services
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum RMM
- Continuum Vault
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Backup and Disaster Recovery
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Atlantic Data Team is an IT managed services provider based in Orlando, Florida, serving small and mid-sized businesses across various industries, including healthcare and legal sectors. The company was founded by James Gentry, who initially operated it as a one-man break-fix business. Over time, Atlantic Data Team has grown to include a full-time staff of five, supported by hundreds of technicians from Continuum's network operations center (NOC). The company focuses on providing world-class business service, support, and data protection to its diverse client base. With offices in the greater Orlando and Daytona Beach metropolitan areas, Atlantic Data Team has established itself as a reliable partner for businesses seeking comprehensive IT solutions.
The Challenge
Atlantic Data Team faced the challenge of transitioning from a break-fix operation to a managed services provider (MSP) with a very small staff. The company needed to handle a growing number of clients efficiently while ensuring high-quality IT support. Initially, there were concerns about the amount of time that could be dedicated to each client under managed services agreements. The company also needed to find a way to offer comprehensive IT services, including remote monitoring and management, without overwhelming their limited resources.
The Solution
Atlantic Data Team adopted Continuum's fully integrated managed services solutions to transition from a break-fix operation to a managed services provider (MSP). The key components of this solution included Continuum's Remote Monitoring and Management (RMM) platform and support from a state-of-the-art Network Operations Center (NOC) located in Mumbai, India. The RMM platform allowed Atlantic Data Team to monitor client systems remotely, proactively addressing issues before they became significant problems. This enabled the company to handle a larger number of clients efficiently. The NOC provided additional support by identifying and addressing IT irregularities among customer networks, often resolving issues without requiring the MSP's direct involvement. This support system gave Atlantic Data Team the confidence to offer unlimited remote support to its clients, enhancing their service offerings and marketing appeal. Additionally, Atlantic Data Team leveraged Continuum Vault for business continuity, which involved continuous data backup and secure off-site replication. This solution was particularly valuable for clients in the healthcare and legal industries, where data protection is critical. The integrated approach of Continuum's solutions allowed Atlantic Data Team to provide comprehensive IT managed services, covering all aspects of their clients' IT needs.
Operational Impact
Quantitative Benefit
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