NETSCOUT > Case Studies > Assure Successful Migration to NextGen SD-WAN Solution

Assure Successful Migration to NextGen SD-WAN Solution

Company Size

1,000+

Country

Worldwide

Product

nGeniusONE
vSTREAM virtual appliances
InfiniStreamNG appliances

Tech Stack

SD-WAN
Versa SD-WAN
Virtual Edge Platform (VEP)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Networks & Connectivity - Software-Defined Networking

Applicable Functions

Business Operation
Discrete Manufacturing

Use Cases

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

This multibillion-dollar global manufacturer offers a comprehensive products and services portfolio to their customers, with a focus on providing business solutions to consumers, enterprises, and commercial businesses. With the dedication of tens of thousands of employees, they also support sales and services in dozens of countries throughout the world. A long-time NETSCOUT customer, the organization uses nGenius Enterprise Performance Management with InfiniStreamNG (ISNG) and vSTREAM virtual data sources across their enterprise environment for real-time network and application performance management and troubleshooting.

The Challenge

The manufacturer had been an early adopter of software-defined wide area networking (SDWAN) technology, having transitioned from Multiprotocol Label Switching (MPLS) to SD-WAN over three years earlier. During subsequent years, SD-WAN technology improved, and the manufacturer’s needs evolved, requiring an update to suit current and future requirements, as well as new and evolving IT landscapes. Because business continuity is critical to company operations, their enterprise IT leaders and network operations (NetOps) team were committed to ensuring the best performance of their applications before, during, and after migration from one solution to another. The stakes were high, as downtime could cost manufacturers of this size millions of dollars per hour.

The Solution

The manufacturer’s IT leadership and NetOps team assured their SD-WAN migration by leveraging NETSCOUT visibility for network and application performance and were able to derive additional value from the NETSCOUT investment. nGeniusONE was chosen for its deep, scalable, packet-based analysis and intelligence to execute timely and effective dashboards, proactive alerts, business transaction tests, and service triage workflows throughout the transformed SDWAN environment, as well as to eliminate any visibility gaps that emerged due to the migration. The new Versa SD-WAN solution on the VEP with vSTREAM also ensured the manufacturer would maintain visibility across the entire enterprise—from core and cloud to edge and client—as they leveraged visibility from other strategically placed ISNG appliances in the network and vSTREAM appliances in the chassis.

Operational Impact

Ensured in-depth edge visibility across the new SD-WAN environment so gaps and blind spots can be quickly resolved without affecting business and customer service deliveries.
Gained the ability to analyze the actual packet data to baseline application behavior, analyze and alert on network traffic utilization, and troubleshoot network performance.
Enabled rapid and efficient mean time to repair (MTTR) of network and application performance issues at SD-WANconnected corporate locations to expedite troubleshooting in complex environments with multiple vendors and NetOps teams.
Quantified performance and offered visibility into the prioritization of their Voice over Internet Protocol (VoIP) services over SD-WAN from remote locations to ensure this mission-critical business service met their corporate quality requirements.

Quantitative Benefit

Decrease MTTR troubleshooting and rapidly triage degradations and outages, with increased visibility from vSTREAM preserving performance and availability onboard the new chassis and nGeniusONE with InfiniStreamNG minding the enterprise environment.
Safeguard business continuity with packet-level visibility supporting faster, more precise pinpointing of specific user, network, protocol, and application failures utilizing intuitive and service-contextual workflows.
Enable efficient, rapid inspection across a new SD-WAN solution with real-time alerting easing the time, labor, and resources required by network operations, WAN, data center, cloud, and application development teams to find and fix problems.