Arctic Wolf Remedies Jackson Parish Hospital’s Security and Compliance Pain
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Arctic Wolf Managed Detection and Response (MDR)
- Arctic Wolf Managed Risk
- Microsoft Office 365
- VMware
Tech Stack
- Managed Detection and Response (MDR)
- Managed Risk
- Microsoft Office 365
- VMware
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Cybersecurity & Privacy - Network Security
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Remote Patient Monitoring
Services
- System Integration
- Cybersecurity Services
- Cloud Planning, Design & Implementation Services
About The Customer
Jackson Parish Hospital is a 25-bed critical access hospital located in north-central Louisiana, serving the local community with compassionate care. The hospital offers 24x7 emergency services, operates four clinic locations, and has a telemedicine program that serves all students and employees in the local school district. With 200 employees, the hospital is dedicated to providing quality care and ensuring the security and compliance of patient health information. The hospital's facilities include a main campus and four provider clinics, and it is committed to maintaining a strong security posture while adapting to new technologies and compliance requirements.
The Challenge
Jackson Parish Hospital faced significant challenges in managing its IT infrastructure and ensuring cybersecurity. With limited IT resources and expertise, the hospital struggled to monitor a diverse environment that included endpoints, physical and virtual servers, and cloud services. Compliance with HIPAA and PCI DSS was also a critical requirement. The hospital's IT infrastructure was outdated, and there was a lack of comprehensive visibility and documentation. Dr. Jason Thomas, the COO and CIO, recognized the need for a solution that could provide visibility, ensure compliance, and proactively address cybersecurity threats.
The Solution
To address its challenges, Jackson Parish Hospital deployed Arctic Wolf Managed Detection and Response (MDR) to gain comprehensive visibility and monitor its IT infrastructure. The hospital gradually increased the amount of data directed to the service, leveraging Arctic Wolf's 'all-you-can-eat' approach to monitor all logs without breaking the budget. Arctic Wolf's Concierge Security Team provided around-the-clock cybersecurity expertise, helping the hospital detect and mitigate threats, such as bitcoin mining malware and unauthorized data transmission from a radiology system. Additionally, Arctic Wolf assisted in securing the hospital's telemedicine program by isolating medical equipment from school networks and alerting the hospital to any suspicious activity. The hospital also added monitoring for its Microsoft Office 365 environment to protect patient information and assess risks. More recently, Jackson Parish deployed Arctic Wolf Managed Risk to better understand its IT assets and manage vulnerabilities, further reducing its threat surface and rebuilding trust in its IT systems.
Operational Impact
Quantitative Benefit
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