Case Studies > Arctic Wolf Helps Agero Secure the Cloud and Expand Its Business

Arctic Wolf Helps Agero Secure the Cloud and Expand Its Business

Company Size

1,000+

Region

America

Country

United States

Product

AWS Lambda
AWS DynamoDB
Amazon S3
Kinesis
Amazon Redshift

Tech Stack

AWS
Crowdstrike
Mimecast

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Cybersecurity & Privacy - Network Security
Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Automotive
Software

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Cybersecurity
Predictive Maintenance
Remote Asset Management

Services

Cloud Planning, Design & Implementation Services
Cybersecurity Services
System Integration

About The Customer

Agero is a leading B2B provider of digital driver assistance services, protecting over 115 million vehicles in partnership with major automobile manufacturers and insurance carriers. The company operates nearly 100% in the cloud, leveraging AWS infrastructure to handle data from approximately 12 million service events annually. Headquartered in Medford, Massachusetts, Agero manages one of the largest national networks of service providers and is a member of The Cross Country Group. The company offers a range of services, including breakdown assistance dispatch management, accident management, consumer affairs, and connected vehicle capabilities. Agero's mission is to rethink the vehicle ownership experience through a combination of passionate people and data-driven technology.

The Challenge

Agero, a leading provider of digital driver assistance services, faced significant challenges as it transitioned to operating nearly 100% in the cloud. The company needed to secure its extensive AWS environment, which included services like AWS Lambda, AWS DynamoDB, Amazon S3, Kinesis, and Amazon Redshift. With over 150 engineers working in this environment, the complexity of managing security and eliminating vulnerabilities increased. Agero required a solution that could provide 24x7 monitoring and detection, integrate with existing security tools, and offer comprehensive visibility across its network. The company also faced the challenge of recruiting and training a large number of security experts to manage a 24x7 security operations center, which was both time-consuming and resource-intensive.

The Solution

To address its security challenges, Agero partnered with Arctic Wolf, a provider of comprehensive security operations solutions. Arctic Wolf's Concierge Security® Team offered Agero immediate access to security experts who managed threat monitoring and detection, reducing the burden on Agero's internal IT team. This allowed Agero's engineers to focus on proactive development rather than dealing with alert fatigue. Arctic Wolf's solutions integrated seamlessly with Agero's existing AWS environment and other security tools like Crowdstrike and Mimecast. This integration provided Agero with broad visibility into service usage and potential vulnerabilities, ensuring a secure cloud environment. The partnership enabled Agero to innovate and scale its operations safely, leveraging AWS technologies to create new product lines and enhance existing services.

Operational Impact

Agero gained round-the-clock access to security expertise, eliminating the need to recruit and train a large number of security personnel.
The integration of Arctic Wolf's solutions with Agero's existing AWS environment and security tools provided comprehensive visibility and risk assessment capabilities.
Agero's engineers were freed from dealing with alert fatigue, allowing them to focus on proactive development and innovation.
The partnership with Arctic Wolf enabled Agero to securely manage its extensive AWS environment, including services like AWS Lambda, AWS DynamoDB, Amazon S3, Kinesis, and Amazon Redshift.
Agero was able to innovate and scale its operations safely, leveraging AWS technologies to create new product lines and enhance existing services.

Quantitative Benefit

Agero protects over 115 million vehicles in partnership with major automobile manufacturers and insurance carriers.
The company handles data from approximately 12 million service events annually.
Agero operates nearly 100% in the cloud, leveraging AWS infrastructure.