Case Studies > Arbor Forest Products balances service and cost with Paragon

Arbor Forest Products balances service and cost with Paragon

Company Size
1,000+
Region
  • Europe
Country
  • United Kingdom
Product
  • Paragon Single Depot routing and scheduling
  • Paragon Truck Attribute Data
Tech Stack
  • Routing and Scheduling Software
  • Transport Planning Software
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Fleet Management
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Arbor Forest Products supplies over 300,000m3 of quality timber annually to the building, DIY, and construction trades through independent merchants. The company imports timber directly from Scandinavia and Russia into their wholly owned port, the largest dedicated timber terminal and processing facility in the UK. Arbor Forest Products is committed to providing a 'warehouse on wheels' solution, delivering mixed product orders nationwide to meet exact customer needs, especially during peak periods like Easter when demand for timber products such as decking rises. The company emphasizes the importance of delivering products at the right place and time in the required volumes.
The Challenge
With hundreds of incoming orders daily, Arbor Forest Products needed to replace existing manual processes to improve service performance, optimize fleet utilization, and achieve greater levels of efficiency. The company faced the challenge of balancing high customer service levels with cost efficiency. Additionally, the need to avoid road restrictions and prevent dangerous driving incidents such as low bridge strikes was critical. The company also aimed to increase its in-house transport capabilities to drive service level improvements and identify underperforming logistics partners.
The Solution
Arbor Forest Products selected Paragon’s Single Depot routing and scheduling software to automate transport planning and improve customer communication. This software enabled the company to model different routing options to maximize efficiency and vehicle fill. Paragon’s Truck Attribute Data was also integrated to ensure accurate route optimization by considering vehicle height, weight, width, and length restrictions. This allowed Arbor Forest Products to create efficient and feasible transport plans, avoiding potential delays and dangerous driving incidents. The software also provided visibility of various KPIs such as cost per cube and vehicle fill, helping the company to reduce mileage and improve fleet utilization while maintaining high service levels.
Operational Impact
  • Streamlined transport planning processes, reducing the reliance on manual methods.
  • Improved route accuracy and efficiency, ensuring timely deliveries and avoiding road restrictions.
  • Increased vehicle utilization, making the most of available transport resources.
  • Enhanced customer service by providing precise transport plans and meeting delivery commitments.
  • Prevention of low bridge strikes and other dangerous driving incidents through accurate vehicle and road data.
Quantitative Benefit
  • Reduced transport overheads by optimizing route planning and vehicle fill.
  • Decreased mileage, leading to cost savings in fuel and vehicle maintenance.
  • Improved fleet utilization, maximizing the use of available vehicles and drivers.

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