Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Uplight Workflow Automation
- Uplight Energy Assessment
- HPXML
Tech Stack
- Workflow Automation
- Energy Assessment
- HPXML
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Utilities
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Building Energy Management
- Energy Management System
- Predictive Maintenance
Services
- System Integration
- Data Science Services
- Software Design & Engineering Services
About The Customer
Arizona Public Service (APS) is Arizona’s largest and longest-serving investor-owned electric utility, serving more than 1.1 million customers. APS has been recognized annually by the U.S. Environmental Protection Agency (EPA) and Department of Energy (DOE) with an ENERGY STAR Sustained Excellence Award for its Home Performance with ENERGY STAR (HPwES) program. The utility has consistently exceeded program goals, completing thousands of audits and retrofitting homes to improve energy efficiency. APS is committed to enhancing its performance and scalability through technological investments, aiming to better serve its customers and stakeholders while reducing costs and administrative overhead.
The Challenge
In recent years, trade ally and customer expectations have risen while the utility’s cost-effectiveness tests have become more challenging to meet. It has become a strategic imperative for APS to invest in technology to enhance performance and scalability of the program. In 2012, the utility embarked on an effort to improve access to program data to better serve customers and other stakeholders, reduce manual processes to cut costs, and cut administrative overhead for trade allies that had been limiting their participation. Residential energy accounts for 21% of U.S. energy consumption and 60% of America’s housing stock was built before modern energy codes. Historically, most efficiency activities focused on new construction and single-measure improvement strategies. Administered by the DOE in conjunction with the EPA, HPwES takes a whole-house approach to address the opportunity for the greatest energy savings. Despite the enormous benefits of HPwES, the DOE has admitted, “it’s complicated.” There are a number of important stakeholders, including: the utility and its customers, auditors, contractors, QA, third-party evaluators, regulators, and others. Additionally, managing the complexity of consumer awareness, program workflow, financing, and appropriate incentives present challenges requiring innovative program solutions, like modern software, to help organize and simplify program implementation.
The Solution
APS searched for a more dynamic software platform for the program. In early 2013, APS released a request for proposal for an independent software platform to organize, manage, and automate their HPwES program. They needed HPXML, an open standard that enables different software tools to easily share home performance data. After an extensive search, APS selected Uplight’s Workflow Automation to automate program delivery and Energy Assessment to better target, recruit, and communicate with customers. Through direct access to all program data and visibility into project workflow, APS now has the operational control to help plan, manage, and fuel the growth of its program for years to come. APS sees DSM as an opportunity to enhance value provided to customers. Modern customer experiences, visibility into projects, clear and concise communication, and decreased time-to-rebate all contribute to greater customer satisfaction. By any metric – cost effectiveness, trade ally performance and satisfaction, customer experience – Uplight’s Platform has been integral to the utility’s program delivery capabilities.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
IoT Solutions for Smart City | Internet of Things Case Study
There were several challenges faced: It is challenging to build an appliance that can withstand a wide range of voltage fluctuations from as low at 90v to as high as 320v. Since the device would be installed in remote locations, its resilience was of paramount importance. The device would have to deal with poor network coverage and have the ability to store and re-transmit data if networks were not available, which is often the case in rural India. The device could store up to 30 days of data.
Case Study
Automation of the Oguz-Gabala-Baku water pipeline, Azerbaijan
The Oguz-Gabala-Baku water pipeline project dates back to plans from the 1970’s. Baku’s growth was historically driven by the booming oil industry and required the import of drinking water from outside of the city. Before the construction of the pipeline, some 60 percent of the city’s households received water for only a few hours daily. After completion of the project, 75 percent of the two million Baku residents are now served around the clock with potable water, based on World Health Organization (WHO) standards. The 262-kilometer pipeline requires no pumping station, but uses the altitude differences between the Caucasian mountains and the capital to supply 432,000 m³/d to the Ceyranbatan water reservoir. To the people of Baku, the pipeline is “the most important project not only in 2010, but of the last 20 years.”
Case Study
GPRS Mobile Network for Smart Metering
Around the world, the electricity supply industry is turning to ‘smart’ meters to lower costs, reduce emissions and improve the management of customer supplies. Smart meters collect detailed consumption information and using this feedback consumers can better understand their energy usage which in turn enables them to modify their consumption to save money and help to cut carbon emissions. A smart meter can be defined in many ways, but generally includes an element of two-way communication between the household meter and the utility provider to efficiently collect detailed energy usage data. Some implementations include consumer feedback beyond the energy bill to include online web data, SMS text messages or an information display in consumers’ premises. Providing a cost-effective, reliable communications mechanism is one of the most challenging aspects of a smart meter implementation. In New Zealand, the utilities have embraced smart metering and designed cost effective ways for it to be implemented. The New Zealand government has encouraged such a move to smart metering by ensuring the energy legislation is consistent with the delivery of benefits to the consumer while allowing innovation in this area. On the ground, AMS is a leader in the deployment of smart metering and associated services. Several of New Zealand’s energy retailers were looking for smart metering services for their residential and small business customers which will eventually account for over 500,000 meters when the multi-year national deployment program is concluded. To respond to these requirements, AMS needed to put together a solution that included data communications between each meter and the central data collection point and the solution proposed by Vodafone satisfied that requirement.
Case Study
NB-IoT connected smart meters to improve gas metering in Shenzhen
Shenzhen Gas has a large fleet of existing gas meters, which are installed in a variety of hard to reach locations, such as indoors and underground, meaning that existing communications networks have struggled to maintain connectivity with all meters. The meter success rate is low, data transmissions are so far unstable and power consumption is too high. Against this background, Shenzhen Gas, China Telecom, Huawei, and Goldcard have jointly trialed NB-IoT gas meters to try and solve some of the challenges that the industry faces with today’s smart gas meters.
Case Study
OneWireless Enabled Performance Guarantee Test
Tata Power's power generation equipment OEMs (M/s BHEL) is required to provide all of the instrumentation and measurement devices for conducting performance guarantee and performance evaluation tests. M/s BHEL faced a number of specific challenges in conducting PG tests: employing high-accuracy digital communications for instrumentation, shortening setup and dismantling time, reducing hardware required, making portable instrument setup, avoiding temporary cabling work and the material waste costs
Case Study
British Gas Modernizes its Operations with Innovative Smart Metering Deployment
The UK government has mandated that smart meters are rolled out as standard across Great Britain by end of 2020, and this roll-out is estimated to create £14 billion in net benefits to the UK in consumer energy savings and lower energy generation demand, according to the Oxford Economics report, “The Value of Smart Metering to Great Britain.” While smart-metering systems have been deployed in many countries, the roll-out in Great Britain is unique because it is led by energy retailers, who have responsibility for the Electricity and Gas meters. The decision to have a retailer-led roll out was made by DECC (Department of Energy and Climate Change) to improve customer experience and drive consumer benefits. It has also led to some unique system-level requirements to support the unique local regulatory model.