AppSense Provides World-Class Workspace Management for O'Neill
Customer Company Size
Large Corporate
Country
- United States
Product
- AppSense Environment Manager
- AppSense Performance Manager
- Citrix XenApp 5
Tech Stack
- User Environment Management (UEM)
- Citrix XenApp
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
O'Neill, founded by Jack O'Neill in 1952, is a pioneering company in the surf industry. Jack O'Neill invented the wetsuit to extend his surf sessions in Northern California's cold waters. The company has a rich history of innovation, including the first neoprene surf wetsuit, wetsuit booties, leashes, board bags, and stitchless board shorts. O'Neill is known for its commitment to quality and craftsmanship, producing high-end outerwear and revolutionary products like the Psycho series wetsuits and Superfreak boardshorts. Today, O'Neill is a global brand with a strong reputation in the youth lifestyle market, driven by a passion for surfing and innovation.
The Challenge
The existing infrastructure at O'Neill presented several limitations that needed to be resolved to maintain their ambitious agenda. The applications delivered to employees' desktops and laptops were presented through a Citrix XenApp 5 platform, including a mission-critical ERP application and a global product data management application. However, the previous workspace management solution from a Dutch vendor had several limitations and restrictions, causing daily issues for both users and IT. Application availability and performance were often unacceptable due to memory management issues in the ERP application within the Citrix XenApp environment. This prevented other business applications from launching, reducing user productivity and increasing helpdesk calls. Additionally, users experienced long login times due to the limitations of the previous workspace management solution, with login times approaching 2 minutes. This was a significant user dissatisfaction issue. Furthermore, the previous solution did not provide the flexibility needed for user settings, making it difficult for IT to provide exceptions and specific user environment policies. To address these challenges and improve user management, O'Neill decided to assess other alternatives, with AppSense being the obvious choice.
The Solution
By deploying AppSense, O'Neill introduced a workspace management platform that addressed all prioritized issues and provided additional capabilities for future IT projects. The use of AppSense Environment Manager allowed the IT organization to centrally manage and deploy all user settings with the flexibility to apply exceptions where needed. Previously, rebuilding and reprovisioning a corrupted Citrix server took days, but with AppSense, a new server could be re-provisioned within hours. This resulted in significant efficiency gains and time savings for O'Neill. A key user benefit introduced by AppSense Environment Manager was the reduction in logon times, from 2 minutes to under 25 seconds. This personalized, fast, and consistent desktop experience made users productive regardless of their location or device. Additionally, AppSense Performance Manager allowed for granular management of ERP application memory usage, ensuring that other applications could always be launched in parallel. This greatly increased user satisfaction and contributed to a 25% reduction in helpdesk calls. The use of AppSense Performance Manager also resulted in direct cost savings by avoiding additional investments in server hardware and memory expansions, as application performance and server availability improved.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
