An Agile Approach to Secure Remote Work in a Digital Era
Company Size
1,000+
Region
- America
Country
- United States
Product
- BeyondTrust Remote Support
Tech Stack
- VPN
- Browser-based access
- Mobile device access
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Cloud Security
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- System Integration
- Training
About The Customer
The customer in this case study is the Department of Innovation and Technology (DoIT) for the state of Illinois. DoIT is responsible for managing the technology infrastructure for the state, including ensuring that all employees have access to their workstations and the necessary applications, systems, and information to perform their duties. In March 2020, DoIT faced a significant challenge when all 30,000 state employees were ordered to work from home due to the COVID-19 pandemic. The department had to quickly find a solution that would allow employees to access their workstations from home, while also meeting the state's stringent compliance standards.
The Challenge
In March 2020, all 30,000 employees for the state of Illinois were ordered to work from home in response to the spread of COVID-19. This posed a significant challenge for the state’s Department of Innovation and Technology (DoIT), which had to figure out a way to grant employees access to their workstations from their personal devices at home, while also meeting the state’s stringent compliance standards when granting access to critical state applications, systems and information. The state had previously used a variety of remote access solutions, including VPN, but these initiatives could only support up to 5,000 employees and could not scale to the level needed. The state needed a solution that it could implement quickly and with ease.
The Solution
DoIT turned to BeyondTrust to implement a remote support solution that would meet the state’s needs. BeyondTrust Remote Support allows employees to connect to their desktop in the office from their home device. Users can access their office desktops via any browser, on almost any device, securely without needing a VPN or additional access controls. Remote Support allows IT staff to see an employee’s screen and control remote computers and devices running Windows, Mac, Linux, Android and iOS. The solution set also allows IT staff to remotely administer endpoints and gather critical system information without having to pivot to other toolsets or interrupt an end user’s work activities. IT staff can also access the camera of a remote employee’s mobile device to assist in setting up hardware and peripheral devices. DoIT was able to work with the privileged access management company quickly and efficiently, which was critical for the state during this emergency situation.
Operational Impact
Quantitative Benefit
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