Case Studies > Alstom feels the power of AppSense

Alstom feels the power of AppSense

Customer Company Size
Large Corporate
Product
  • AppSense DesktopNow
  • AppSense Application Manager
  • AppSense Performance Manager
Tech Stack
  • Citrix technology
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Cost Savings
  • Productivity Improvements
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Transportation
  • Utilities
Applicable Functions
  • Business Operation
  • Facility Management
Use Cases
  • Remote Control
  • Predictive Maintenance
  • Remote Asset Management
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
Alstom is a global specialist in energy and transport infrastructure, employing over 76,000 people worldwide, with annual sales of €16 billion. The company serves the energy market through its activities in power generation, power transmission, and distribution, and the transport market through its rail and marine activities. The Information Technology Centre (ITC) within Alstom was established to provide application delivery to its users and external customers. Alstom has extensive experience in thin client technology, leading them to build their own internal Application Service Provision service.
The Challenge
Alstom faced the challenge of delivering high-quality, stable services with minimal ongoing costs. The company needed to ensure that their IT environment was managed efficiently while providing a consistent and predictable user experience. Applications like Excel and Lotus Notes were demanding on their systems, degrading the quality of service to users. Alstom was working to commercial SLAs with their customers, necessitating a solution that could ensure optimal performance and equal resource distribution.
The Solution
Alstom implemented AppSense DesktopNow to manage their IT environment effectively. AppSense Application Manager was used to prevent users from running unauthorized applications, providing granular control over application usage. AppSense Performance Manager played a crucial role in ensuring that applications did not consume excessive resources, maintaining optimal performance. The AppSense workspace management solution added value by offering utilities that proactively communicated the quality of a user's connection or service, managed printer control for roaming users, and removed controls within applications that did not support policies. This comprehensive solution enabled Alstom to continue using Citrix technology effectively.
Operational Impact
  • Consistent and predictable user experience with responsive applications.
  • Granular control over application usage, preventing unauthorized applications.
  • Simplified management and development of the IT environment.
  • Ensured optimal performance and equal resource distribution among users.
  • Added value through proactive communication of service quality and enhanced control features.
Quantitative Benefit
  • Alstom employs over 76,000 people worldwide.
  • Annual sales of €16 billion.
  • AppSense has over 3,000 enterprise customers worldwide.
  • AppSense solutions deployed to over 7 million desktops.

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