Almundo's Transformation: Enhancing Collaborative Work with Google Workspace

Almundo is one of the leading travel technology companies and an omnichannel agency with operations expanding throughout Latin America. The company offers millions of travelers a digital and mobile platform for search, booking, management, and collaborative economy in travel services through its Experts platform. It also has a network of 75 branches of their own and expanding franchises. Almundo is recognized in the industry for its customized service model, operating daily from 9 a.m. to 10 p.m. by phone and chat. The company is headquartered in Buenos Aires, Argentina and has strategic offices in São Paulo, Mexico City, and Bogotá, all of which are connected with a technology development center in Medellín.

Almundo, a leading travel technology company and omnichannel agency, was facing a challenge in transforming its ecosystem into a more collaborative model. With operations expanding throughout Latin America, the company had over 800 professionals and more than 330 travel experts working in various areas of the business. The goal was to create a more coordinated work environment that would have a positive impact on productivity. However, the company was relying on legacy tools that were not conducive to collaborative work, distributed access, and productivity of work teams. The challenge was to find a solution that would meet these specific requirements and help the company maintain its leadership position in Latin America.

Almundo partnered with Fusion, a certified Google partner, to implement Google Workspace, a set of tools ideal for a 100%-digital company. Google Workspace offered solutions for collaborative work, distributed access, and productivity of work teams. Over a three-month process, Fusion was responsible for the migration of 2,350 accounts, including groups and room resources. Despite initial resistance from some areas that relied on the legacy tools, the teams quickly realized the benefits of Google Workspace. The teams adopted the ease with which they could work simultaneously on the same document in Drive and Sheets, which was particularly useful in the administrative areas. The migration also included the implementation of the 'Data Loss Prevention' module, which ensured customer information was protected and encrypted, adding reliability to the business.

• The implementation of Google Workspace brought about a significant improvement in the collaborative work among Almundo's different work teams. The teams were able to work simultaneously on the same document in Drive and Sheets, enhancing coordination especially in the administrative areas. The migration also optimized the coordination of the teams distributed across the four countries where Almundo has operations: Mexico, Colombia, Argentina, and Brazil. The change had a positive impact on how the different teams work, providing tools that made information delivery quicker. The 'Data Loss Prevention' module added an extra layer of security, ensuring customer information was protected and encrypted, thereby providing reliability to the business.

• Migration of 2,350 accounts, including groups and room resources.

• Approximately 3 TB of data migrated from emails.

• Around 20 TB of data migrated from SharePoint, OneDrive, and groups.