Alliance Data Builds Robust Incident Management Program with EthicsPoint
Company Size
1,000+
Region
- America
Country
- United States
Product
- EthicsPoint® Incident Management
- EthicsPoint Hotline
Tech Stack
- Incident Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Human Resources
Services
- System Integration
About The Customer
Alliance Data is a leading provider of marketing, loyalty, and credit solutions that uses the power of data to achieve results for its clients. The company manages more than 100 million consumer relationships for some of the world's leading brands. Alliance Data has spent the past 20 years taking a contrarian approach to how it operates, makes business decisions, and serves its clients and their customers. This approach has benefited its entire stakeholder community. The company has earned designations as a Fortune 500 company, an S&P 500 company, and a Fortune 100 Best Companies to Work For. Alliance Data has 20,000 associates across the company.
The Challenge
Alliance Data, a leading provider of marketing, loyalty, and credit solutions, was facing challenges with its employee reporting system. The company, which manages over 100 million consumer relationships for some of the world's leading brands, was using a pen and paper system to manage employee reports. With 20,000 associates across the company, this system proved to be inefficient and made it hard to manage employee reports effectively. In addition, keeping track of the historical context behind the data was a challenge. The company needed a more efficient and effective way to manage employee reports and track data over time.
The Solution
Alliance Data decided to switch to NAVEX's EthicsPoint Hotline and Incident Management software. This allowed them to streamline and automate their employee reporting system. The software provides a confidential place for employees to clarify policy, discuss or report concerns, and provides an early warning of issues or problem areas brewing in the organization. All incident reports come through the office of the Chief Ethics Officer for review. The officer then partners with other business units based on the type of issue raised to investigate allegations and follow up with reporters. The software also provides analytics and visual representations of the data coming in, making it easier to spot trends. This data is then provided to the board of directors in a quarterly update.
Operational Impact
Quantitative Benefit
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