AI-Driven Centralized A/R Operations: PrimeSource’s Digital Transformation Journey
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Collections Cloud
- Deductions Cloud
Tech Stack
- AI-powered Automation
- SAP Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
PrimeSource Building Products is a wholesale distributor of building materials, formed in 1990 by a merger of four companies. They operate in 36 locations in the U.S. and serve the Caribbean, Canada, Mexico, Central America, and South America. PrimeSource offers a range of building products including fasteners, roofing materials, insulation, and concrete accessories. With a revenue of $1 billion, the company has a significant presence in the wholesale distribution industry.
The Challenge
The PrimeSource A/R team faced significant challenges due to decentralized operations. They wanted to switch to a centralized process for better collaboration within different teams. The team faced issues with standardizing processes, lack of managerial visibility, and time-consuming collaboration. Analysts relied on SAP for collections but handled dispute management manually, leading to inefficiencies. Additionally, limited reason codes and manual data aggregation further complicated the deductions process.
The Solution
HighRadius provided PrimeSource with AI-powered Collections Cloud and Deductions Cloud solutions. These tools helped automate clerical tasks, allowing the team to focus on high-priority tasks. The Collections Cloud improved collection rules with a prioritized worklist and automated dunning and customer correspondence. This led to better productivity and streamlined processes. The Deductions Cloud increased deduction recovery through e-workflows and provided more insightful reports and dashboards. Automation also helped in aggregating claims from various sources, reducing manual efforts.
Operational Impact
Quantitative Benefit
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