DocuWare > Case Studies > Agrar-Markt Deppe: Streamlining Operations with DocuWare Cloud

Agrar-Markt Deppe: Streamlining Operations with DocuWare Cloud

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Company Size
200-1,000
Region
  • Europe
Country
  • Germany
Product
  • DocuWare Cloud
Tech Stack
  • Cloud-based document management system
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
  • Agriculture
  • Retail
Applicable Functions
  • Sales & Marketing
Use Cases
  • Inventory Management
Services
  • Cloud Planning, Design & Implementation Services
About The Customer
Agrar-Markt Deppe is a family business that specializes in agriculture, forestry, and gardening. The company, which was founded 100 years ago, has grown to become one of the leading agricultural machinery dealers in Central Germany. It operates with 140 employees across nine locations. The company's success is attributed to its close customer proximity and lean organization. To maintain its lean organization, the company uses a cloud-based document management system.
The Challenge
Agrar-Markt Deppe, a leading agricultural machinery dealer in Central Germany, was facing challenges with their document management. The company was dealing with 1,800 incoming A/P invoices and 3,000 outgoing A/R invoices per month, which was extremely cumbersome and time-consuming. The documents were filed at various locations, leading to repeated retrieval, copying, and sending between offices. The company needed a solution to guarantee tamper-free archiving and to standardize their work processes across all locations.
The Solution
To address their challenges, Agrar-Markt Deppe decided to introduce a Document Management System (DMS). They chose DocuWare due to its ability to smoothly connect the branches to the central digital archive and its interface to the company's ERP software. The company started by archiving incoming invoices and delivery slips and quickly expanded their use of the DMS. Today, DocuWare is integrated with their ERP solution AMS Arista, allowing for tamper-proof storage of outgoing invoices with just one mouse click. The company also set up a series of new workflows to ensure optimized processes. These workflows include checking incoming invoices, order processing, and personnel management.
Operational Impact
  • The implementation of DocuWare Cloud has significantly improved the company's operations. The system provides fast and tamper-proof filing, saving employees valuable time that was previously spent searching for documents.
  • The system has also improved transparency and documentation of processes, allowing sales managers and order processing to get a quick overview of the status at any time.
  • The system has also improved the company's customer service, as every authorized person can now quickly access the information they need to respond to their customer's requests.

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