Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance
- InfiniStreamNG (ISNG)
Tech Stack
- Microsoft Teams UCaaS
- Data center visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
About The Customer
The customer is a large-scale agency that uses centralized information technology operations (IT Operations) resources to deploy and manage the communications, network, and applications necessary to conduct government business, as well as support high-quality end-user experience of their employees wherever they work. The agency has relied on the NETSCOUT® nGeniusONE Service Assurance and InfiniStreamNG (ISNG) smart visibility solution for years. Recent NETSCOUT investments assisted IT Operations on multiple initiatives involving migrating, expanding, and consolidating branch operations network segments, as well as enhancing network capacity at the agency’s head office.
The Challenge
The agency was facing several challenges. Firstly, the increased reliance on Microsoft Teams for virtual meetings created IT voice and video monitoring challenges. The network traffic spikes prompted needs for added data center visualization and forensic packet storage. The agency was also interested in introducing 100GB speeds in certain network segments, and there was an associated IT Operations need for data sources offering processing and packet collection support in those environments. Another overarching concern was the agency had nearly completed performance management tool consolidation to standardize on NETSCOUT, but there were still champions of a displaced vendor’s solution, particularly among the Network Architecture team.
The Solution
The agency engaged NETSCOUT to address their organizational growth and technology challenges. They took advantage of the agency’s existing nGeniusONE investment to deliver needed MS Teams real-time monitoring and troubleshooting, with a moderate expansion of their nGeniusONE and ISNG footprint to accommodate increased 100GB network speeds and heavily increased remote network traffic flowing into the data center. They used already-deployed ISNG appliances to gain dedicated views into MS Teams network traffic. Using UCaaS-dedicated service dashboard views, IT Operations is using nGeniusONE for proactive, real-time monitoring of any emerging MS Teams performance issues in remote environments. They introduced several specialized ISNG appliances to bridge visibility, processing, and storage gaps in their remote operations and data center environment.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
Case Study
Aerospace & Defense Case Study Airbus
For the development of its new wide-body aircraft, Airbus needed to ensure quality and consistency across all internal and external stakeholders. Airbus had many challenges including a very aggressive development schedule and the need to ramp up production quickly to satisfy their delivery commitments. The lack of communication extended design time and introduced errors that drove up costs.