Adventist Health System Case Study
Company Size
1,000+
Region
- America
Country
- United States
Product
- Skyhigh for Shadow IT
- Skyhigh for Office 365
- Microsoft Exchange Online
- Microsoft OneDrive
Tech Stack
- Cloud Services
- Data Loss Prevention (DLP)
- HIPAA Compliance
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Database Security
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
Adventist Health System is a healthcare network with 45 hospital campuses. The organization is headquartered in Altamonte Springs, Florida. As a healthcare provider, Adventist Health System must follow strict HIPAA compliance requirements to protect personal health information. The organization has over 70,000 employees and generates an annual revenue of $7.6 billion. During a large initiative to migrate all of their users from a legacy, on-premises Microsoft Exchange system to Exchange Online, they were presented with additional Office 365 opportunities and services in addition to email.
The Challenge
Adventist Health System, a healthcare network with 45 hospital campuses, was faced with the challenge of enforcing strict HIPAA compliance requirements to protect personal health information. During a large initiative to migrate all of their users from a legacy, on-premises Microsoft Exchange system to Exchange Online, they were presented with additional Office 365 opportunities and services in addition to email. One of the value-added services made available to users was OneDrive, which gave them cause to consider their security, compliance and risk, not just for Office 365, but for all cloud services. They lacked visibility into cloud service providers and needed additional security controls for the 70,000+ users who were migrated from on-premises Exchange to cloud-based Office 365.
The Solution
Adventist Health System implemented Skyhigh for Shadow IT to gain visibility into current cloud usage. They found that they had over 2,000 cloud services in use throughout the organization. The team at Adventist Health System started by running reports from Skyhigh on the cloud services in use by category, starting with file sharing providers; followed by social media, and collaboration providers. This visibility provided the information needed to start administering policies around acceptable use, via a combination of coarse-level blocking and just-in-time education, leveraging the organization’s firewalls and proxies. The goal of these efforts was to coach users away from unsanctioned file sharing services in use and direct them to the corporate standards, which are Office 365 and OneDrive. Once Shadow IT usage was controlled, the next step was to enforce security, compliance, and governance policies around their sanctioned cloud services, such as Office 365. As a large healthcare organization it was imperative for the team at Adventist Health System to know exactly where their data was going in order to ensure compliance with HIPAA and HITECH.
Operational Impact
Quantitative Benefit
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