ScreenSteps > Case Studies > Advanced Tech Streamlines Employee Training with IoT Solution

Advanced Tech Streamlines Employee Training with IoT Solution

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Applicable Industries
  • Education
Use Cases
  • Virtual Training
Services
  • Training
About The Customer
Advanced Tech is a leading technology company that was about to implement new software across its organization. The company needed a way to support its employees as they learned new procedures associated with the software. The Business Systems Manager, David, was responsible for overseeing this massive implementation. David is highly skilled and has a deep understanding of managing information systems for a large organization. His success is attributed to his hard work and experience. However, the challenge of training employees on the new software required a solution that would make his job easier.
The Challenge
Advanced Tech, a leading technology company, was on the verge of rolling out new software across its organization. The Business Systems Manager, David, was tasked with overseeing this massive implementation. However, he faced significant challenges with the existing options for training employees. The creation and organization of training materials were proving to be a daunting task, and tracking its usage was equally challenging. David was in dire need of a solution that would simplify the process of creating, organizing, and delivering software training to his employees.
The Solution
David turned to ScreenSteps, an IoT solution, to address the challenges he was facing. ScreenSteps offered a platform that made it easy to create and organize training materials. The solution was not only user-friendly but also required minimal administration to set up and manage. This feature was an unexpected benefit that David discovered after starting to use ScreenSteps. The solution also provided a way to track the usage of the training materials, which was one of the initial challenges David was trying to address. As a result, David and his team started noticing a decrease in the number of support emails they were receiving, indicating that employees were finding the training materials helpful.
Operational Impact
  • The implementation of ScreenSteps resulted in a more streamlined process for employee training at Advanced Tech. The ease of creating and organizing training materials allowed David to focus on other aspects of the software implementation. The solution also reduced the number of support emails, indicating that employees were finding the training materials useful and were able to self-serve their queries. Furthermore, the minimal administration required to set up and manage ScreenSteps freed up more time for David and his team. The unexpected benefit of low administrative requirement made ScreenSteps an even more valuable tool for the company.
Quantitative Benefit
  • Over 8,000 employee questions were self-served in a year
  • Significant drop in the number of support emails received
  • Steady rise in the number of hits the knowledge base was receiving

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