Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- National Security & Defense
Applicable Functions
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Material Handling Automation
Services
- Testing & Certification
About The Customer
ACL Digital is an IT service provider that primarily serves the North American and Indian markets. They specialize in implementing RPA for their clients, with a focus on process automation. As their services grew, they found that many of their clients required multiple processes to be automated, which was challenging with the per-bot licensing models of their current vendors. They sought a solution that would allow them to scale their process automation efforts without requiring their clients to change their legacy systems or spend more money. Their goal was to build a bot library that could support a wide range of automation needs.
The Challenge
ACL Digital, an IT service provider, was facing challenges in implementing process automation for its clients. The main hurdle was the misconception among clients that they would have to trade their legacy systems for new software, which raised concerns about security and protection of proprietary and customer information. As ACL Digital's Robotic Process Automation (RPA) services grew, it became clear that a better solution was needed. Many clients required multiple processes to be automated, which meant multiple bots were needed. However, the per-bot licensing models of the current vendors made this difficult. ACL Digital needed a scalable solution that would allow them to build a bot library and grow their process automation without requiring companies to spend more and change their legacy systems.
The Solution
ACL Digital found the perfect solution in ElectroNeek, a platform that not only offered no-code functionality but also a licensing model that supported limitless scalability of automations. This meant that ACL Digital could build a bot library and automate multiple processes without needing multiple licenses. The platform also allowed them to bridge the gap between systems, meaning clients did not have to shift away from their legacy systems. ACL Digital started with simple automations and gradually expanded to more complex processes. The platform also ensured that security protocols were not changed, and clients did not have to worry about changing any tools or software. The quality of the ElectroNeek platform was found to be equal to traditional vendors, but at a lower cost.
Operational Impact
Quantitative Benefit
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