Nintex > Case Studies > Abu Dhabi Department of Transport Boosts Efficiency by 80% with Nintex Platform

Abu Dhabi Department of Transport Boosts Efficiency by 80% with Nintex Platform

Technology Category

Application Infrastructure & Middleware - Event-Driven Application
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings
Paper & Pulp

Applicable Functions

Logistics & Transportation
Procurement

Use Cases

Personnel Tracking & Monitoring
Time Sensitive Networking

About The Customer

The Abu Dhabi Department of Transport (DoT) is a government organization in the United Arab Emirates. It is responsible for managing the transportation needs of the Abu Dhabi ports and railways. In 2015, the DoT moved a record 23.3 million people through the Abu Dhabi International Airport. The DoT has over 800 staff members and is tasked with protecting the interests of all local and international stakeholders dependent on the secure flow of passengers, gas, oil, and other goods and services from the seven emirates.

The Challenge

The Abu Dhabi Department of Transport (DoT) was grappling with the challenges of rapid development and the need to protect the interests of local and international stakeholders. The DoT was using an outdated 2007 SharePoint server and an aging intranet portal for data sharing and information access. The 800-plus staff had to rely on paper documents and emails for various processes such as booking conference rooms, requesting visas, changing documents, or ordering office supplies. The approval process was cumbersome, involving printing and circulating documents through multiple approval cycles. This manual process led to unintentional errors and wasted time spent tracking the location and status of important documents, resulting in a significant drop in productivity.

The Solution

The DoT partnered with Emitac to update its SharePoint server and develop a more flexible intranet portal. They implemented the Nintex Platform to promote a paperless solution and increase efficiencies. The platform was used to automate workflows for tasks such as change orders, visa requests, reserving meeting rooms, and ordering office supplies. The platform was initially planned for 10 advanced workflows, but due to rapid adoption, it was expanded to 45 workflows. The most significant efficiency gain was seen in the application access request workflow. The form for this workflow is routed to a line manager for approval, and if approved, it continues to the employee’s director. An email is sent to the employee upon final approval, and the approved request is forwarded to the IT department to grant the employee access to the application.

Operational Impact

The implementation of the Nintex Platform resulted in significant operational improvements. The manual process that previously created a delay of three to five working days for an approval was replaced with an automated process that reduced the wait time to a single workday. The platform also automated the document change request form, reducing the time for changes from seven business days to three days or less. The reliability of the electronic environment led to employees driving the change and requesting more processes to be automated. The platform also helped control spending by automating permissions for office supply ordering, preventing unauthorized ordering, and invoking spending limits.

Quantitative Benefit

80% efficiency gain with a single workflow
Processing time for document changes reduced from seven days to a maximum of three days
Ensured office supply spending within budget