New Relic > Case Studies > ABS-CBN Boosts Uptime to 98-99.5% with Automated Incident Alerts

ABS-CBN Boosts Uptime to 98-99.5% with Automated Incident Alerts

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Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Cement
  • Construction & Infrastructure
Use Cases
  • Behavior & Emotion Tracking
  • Leakage & Flood Monitoring
About The Customer
ABS-CBN Corporation is one of the leading media and entertainment organizations in the Philippines. The company is primarily involved in content creation and production for television, online, over-the-top platforms, cable, satellite, cinema, events, and online radio for domestic and international markets. The Philippines is one of the world’s biggest markets for online and digital media, and the fifth-biggest in Asia. Despite some limitations in network infrastructure, Filipinos have embraced digital media both for entertainment and news. This has made the market highly competitive, requiring incumbents such as ABS-CBN to continually innovate and deliver not only the best content but also an exceptional user experience.
The Challenge
ABS-CBN Corporation, a leading media and entertainment organization in the Philippines, was facing challenges in managing its streaming and digital media services. The Philippines, being one of the world’s biggest markets for online and digital media, has a highly competitive market that demands constant innovation and exceptional user experience. ABS-CBN was struggling with a volatile demand from event-driven spikes, such as live election coverage, which required a robust and stable tech stack. The company was using multiple tools for monitoring, error reporting, tracking resources health, and on-premise infrastructure, which created a siloed technology environment. This led to a reactive approach where problems weren’t identified until they had escalated and were impacting end-users. The engineers lacked sufficient information to pinpoint the problems.
The Solution
ABS-CBN identified the need for a more efficient and faster solution and chose New Relic for its automation capabilities. The output of New Relic was integrated with ABS-CBN’s incident and alerts management platforms, enabling the team to filter priority one and two issues from warnings and address the most serious problems immediately. With New Relic, ABS-CBN now enjoys a single view and full traceability, integrated from applications and infrastructure on Microsoft Azure, Amazon Web Services, and Akamai. This allows developers to pinpoint, at the code level, which third party is failing by studying the error logs report and the dependency of performance degradation from each component. This has led to proactive monitoring, preventing problems from escalating and affecting users.
Operational Impact
  • The implementation of New Relic has transformed ABS-CBN's operational efficiency. The company now has a single view and full traceability, integrated from applications and infrastructure. This has allowed developers to pinpoint, at the code level, which third party is failing by studying the error logs report and the dependency of performance degradation from each component. This has led to a more proactive approach to problem-solving, preventing issues from escalating and impacting end-users. The automation created by New Relic has empowered ABS-CBN’s tech team to execute faster and move away from working manually, significantly improving their response time and overall service quality.
Quantitative Benefit
  • Mean time to resolution (MTTR) reduced from an average of 4-8 hours or even days to no more than 1-2 hours
  • Availability improved to 98%-99.5% uptime depending on the property
  • The team can now mobilize within 15 minutes

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